Hilltribe — Restaurant in London

Not sure about the food but a they do not deserve to do business in Richmond with such a selfish attitude

Back in May 2021, I parked my car right outside and had my window smashed in whilst having dinner down the road. I turn up to see glass everywhere and ask the staff inside if they heard or saw anything. Firstly their response was "Oh yea we heard a big bang but didn't think anything of it" (not word for word but it was along those lines). However shortly after this a resident from above these shops turns up and informs me my alarm has been going off for ages... Great to know the staff in this restaurant dont think much of a smashed window/big bang and a car alarm.

Secondly, I ask if they have a dustpan and brush (as shown in the image), they provide one and after about 10 mins of me cleaning up, it's closing time for Hilltribe. The staff come out and I offer them £5 cash (which I had in 1 hand and brush in the other hand) to buy it off of them so I can continue cleaning without having to give it back, their immediate response, "no no no" as they shook their heads. Great...

Thankfully the resident above was kind enough to provide me with another. In my opinion, £5 cash in hand for a used dustpan and brush is a great bargain.

In all seriousness though, these types of restaurants/staff aren't welcome here. To not help someone in a time of despair is incredibly selfish and horrible. Please avoid this...

We recently dined at Hilltribe Thai Restaurant and unfortunately, I must express my disappointment with the overall experience. We opted for the 2-course menu, but it left much to be desired. To begin with, the additional charge of £1.95 per person for the starter seemed excessive, especially considering the meager portions we received. It was disheartening to find just a single satay portion (but they make as two stick) for someone who chose satay and a single spring roll (but they make as two) for my friend who chose the duck spring roll.

The real letdown, however, was the taste of the pad Thai. It was, without a doubt, the worst rendition of this dish that my companions and I have ever encountered. We couldn't fathom how this restaurant had received a 4.5-star rating, which was the reason we decided to give it a try in the first place. We left feeling cheated and deeply disappointed with our meal.

I hope Hilltribe Thai Restaurant takes customer feedback into consideration and strives to improve their offerings, as the experience we had fell far below our...

Awful service and bad food. After going here regularly the last 3 years of which has always been lovely it has now gone downhill. This evening we ordered curry which had only 4 small pieces of chicken, steak strips which were pure fat, rice that was reheated and hard and they forgot the noodles. When I complained they gave us the bill with no reductions just a total amount and I had to argue with them to take money off. The lady still tried to add on extra amount which was even worse as she was clearly trying to do one over on me!, Then the chef came out and made her presence assertively!.I explained we have come here for a long time and noticed our last 2 visits there was bad service. There was no apology and she made me pay for the chicken and rice!. After tonight's bad service and treatment I will never come here again!. So disappointed and I'm guessing the restaurant has new management and staff?. Shame as our lovely little Thai restaurant is no more . Don't waste your hard...