itsu - Heathrow — Restaurant in London

Awful service. When I picked up one of the many empty wooden trays to put a selection of the one remaining main course option, a dessert and a drink - all of which were obscenely expensive - I was greeted by a sarcastic and rude member of staff to tell me that it wasn't a tray, and directed to an area nowhere near the entrance where I could get a tray (there were none there). Frankly when there is a row of empty rectangular trays on a shelf with no price tags you do kind of assume they are trays for customers to use. Then at the checkout I was told "if you want to eat that here it's 20% more because of VAT". My family and I have eaten at many other itsu restaurants over the years and had a good experience. This is the worst experience I've ever had at itsu. I won't be spoken to in that way by staff, I recommend you send your customer service staff who were on duty at 8:30pm on Friday 19th April 2024 on customer service training. Plus when you advertise that you're open until 10pm, have at least a few different...

The queues for most food outlets was quite long but true the sprite of Itsu, the food came really quickly without any compromise on content or flavour

As a vegan there is enough choice because there a meat, veggie and vegan version of each dish.

Although space was limited, I managed to find a perch and tucked into my food.

I chose the ‘Veggie Gyoza Noodle Bowl’ which is a vegan option. The noodle bowl was crammed full of big fat juicy noodles, veggies and seeds with plenty of large dumplings. Wether you preference is to eat with chopsticks, fork, spoon or Itay’s Spork, it’s always best to slurp the delicious, rich broth straight from the bowl when the food has been eaten. It left a lovely lingering flavour in my mouth which I can still taste and hour later as sit on the aircraft typing this up.

I also had the ‘Jasmine Tea’ which liked but for those that don’t like a strong floral flavour, avoid it as it’s strong. For those that do,...

I chanced upon this quiet Zen Japanese themed restaurant, and have now been frequenting it for months. Light, fresh food, ready to take away within minutes. Families regularly dine here, and I can personally avow how much all demographics love the breakfast and Lunch options available. The staff were very kind, answering all my questions patiently. I have seen staff frequently cleaning surfaces, and restocking the Sushi Displays. Sushi was restocked frequently, and the Hot food was made on-the-spot. Plus the drinks never run out, so one will never run dry!! I particularly like the combination of traditional Japanese cuisine, with the modern eat-as-you-go culture. I recommend Eating in store, under the overhead Mood lighting, so that one may experience a relaxed ambiance vibe, against the Panoramic backdrop of the Airlines ready for...