Pilots Bar & Kitchen — Restaurant in London

During a recent layover at London Heathrow Terminal 5, my family and I stumbled upon a true gem - Pilots restaurant. From the moment we entered, we were greeted with a warm and inviting atmosphere that instantly put us at ease after a long flight. Their genuine interactions with our kids made us feel right at home. The restaurant's spacious layout provides ample room for families with children to enjoy their meals comfortably.

Speaking of meals, the food at Pilots is nothing short of exceptional. The menu boasts an impressive variety, catering to a range of tastes. From classic British comfort food to international delights, there's something for everyone. The dishes we ordered were beautifully presented, and every bite was a burst of flavour. The chefs clearly take great pride in their creations.

However, what truly sets Pilots apart is their unparalleled service. I must commend two staff members who made our experience extraordinary. Nattasuda went above and beyond to ensure our needs were met. Not only did she serve us with a smile, but she also noticed our drained phone batteries and offered to help us recharge them. This thoughtful gesture truly saved the day and showcased the staff's dedication to guest satisfaction.

Rinaldo was another standout staff member who made a lasting impression. His friendly demeanour and attentive service left us feeling valued as patrons. He seemed to anticipate our needs before we even voiced them, adding a personal touch that elevated our dining experience.

Pilots' attention to detail is evident in every aspect of their operation. From the charming decor to the impeccable cleanliness, it's clear that they take pride in providing a top-notch dining...

Good food. Nice place. Awful service. Walter is the worst un politecnico waiver ever known. We arrive and take place. We Are 4. We ask for advice and info on beer available. He does not know. Ok. We say we need some time to decide. Then we call him as we Are ready. All ready except for one still deciding what to drink. Walter says " you said you were ready. You make up my mind". He complained to a closer tale. Unpolite. Not at all professional nor serious. But we are on holiday and polite so no discussion. We order and eat. We ask for side dishes (3 main courses, we are 4...need to ask???) and after for napkins. He said " do you need something else I have to take"? That is: "ask all together and do not waste my time". When we were paying the bill, he was disapponinted since we want no tip for him. And we discussed. He said we were holding him and people was waiting for him. Not true. Just few seconds on a monday afternoon at the airport...seats available all around. But anyway not a justification to his rudeness. In the end he asked for our nationality (proudly Italian) and said " no wonder". We were wondering of such a rude waiver at an important hub as Heathrow. Hope meeting no more such a bad guy to serve at table and wasting people's mood. Ask for another...

In utter disbelief at the experience I had here yesterday on a flight layover. I’ve eaten here before and found the food and service to be really good so thought it was a safe bet, how wrong I was. I ordered a vegetarian breakfast, and was brought a meat breakfast. This in itself was not a big deal as they were very busy. However my server treated me like an inconvenience for asking for the meal I ordered. I witnessed him wildly gesticulating and rolling his eyes to the chef on taking my wrong order back. The chef then rushed my order. I was served raw tomato, undercooked spinach, barely toasted toast and raw sweetcorn fritters. When I pointed this out, the server once again treated me like I was just being difficult. I would have rather just left my meal at this point as boarding was about to open for my flight, but he stormed off shouting that he’d get me another. I was then served a bowl of burnt sweetcorn fritters. No attempt to rectify any of the rest of my meal. We were charged full price for the meal and the server had the cheek to point out the gratuity button while settling the bill. I never leave negative reviews but this experience was so terrible I’ve been motivated to do so. I’ll be eating elsewhere on future...