Starbucks Coffee T5A — Restaurant in London

If you're in the mood for a coffee and a good scare, skip the Haunted Houses at your local amusement park and head straight to Starbucks Coffee T5A at London Heathrow. The horror here? Completely free – but unfortunately, the coffee isn’t.

The staff at this branch have truly mastered the art of unfriendliness. You almost have to experience it to believe it. Want to order a coffee? Good luck! You’ll be sent from counter to counter like it’s some sort of twisted relay race where nobody wants to hold the baton.

After waiting what felt like a lifetime, I finally got my caramel macchiato – or so I thought. First, it arrived caramel-less. When I politely pointed that out, I was treated to a sigh and an eye roll before getting it “fixed.” Second attempt: no milk foam. Seriously? I had to step in twice just to get what I ordered, and by the time they got it right, I was ready to start foaming at the mouth myself.

So, if you’re in T5 and craving coffee – just go somewhere else. Unless you’re into long waits and barista horror stories, then by all means,...

The worst customer service i have ever experienced. I ordered 3 drinks, 2 the same all with non-dairy milk due to intolerance, the lady taking the order put through four, I corrected the order after she recapped again pointing out that there should only be 3 and 2 were the same. She "corrected" the order i paid and they made 3 different drinks (to be fair they got 2 correct) the third whilst being wrong was also made with semi skimmed. After explaining to the lady that made the drink, she went to the one who placed the order, who became irate at being informed of the error was adamant we were wrong. I'm a grown ass woman, who is very aware of what my family can and can't tolerate food wise and in my many years of visiting Starbucks and other coffee shops never order normal milk, she even threw the incorrect drink into the sink, then said she would make the drink again if that's what I wanted, as if I would trust a drink made by her after that display. Honestly, if you can use one of the smaller outlets in B or C or get your...

I recently had the pleasure of being served by Preeti at Starbucks, and I must say, she made my experience truly exceptional. From the moment I approached the counter, she greeted me with a warm smile and a positive attitude, which instantly brightened my day. She was attentive and patient as I took a little longer than usual to decide on my order, offering helpful suggestions without being pushy.

Preeti’s efficiency in preparing my drink was impressive, and it was made exactly how I wanted. She also took the time to ask if there was anything else I needed, which made me feel valued as a customer. Her friendly demeanor and excellent customer service really stood out, and I could tell she genuinely enjoys her work.

Overall, Preeti is an outstanding barista who not only serves great coffee but also adds a personal touch to the customer experience. I’ll definitely be coming back to this Starbucks,...