Giraffe - Heathrow T5 — Restaurant in London

You “wait to be seated” at the entrance. A harassed looking tall bald man went down the line of people waiting and seemed annoyed that we were all solo travelers waiting to be seated. “How many he asks?” I say “one” he rolls his eyes and shoves a menu at me. He snaps at the man in front of me then walks away then shouts at the man to follow him. I don’t know why. I don’t know what the man has done. Then deep in the restaurant one of the servers starts waving and pointing aggressively at a table, I didn’t know she was a server, I didn’t know she was talking to me, I didn’t know what was going on! That was another staff member annoyed. That was me being seated, a harassed woman, pointing at an empty chair on the other side of the restaurant and shouting. I genuinely thought she was the wife of one of the other people in the line and she’d already got a table. But no. It was me she was after. I trudge through and she’s all annoyed that I didn’t move faster. So far I’ve not sat down and I’ve already pissed off two people. The couple beside me turn from their uneaten meals and say “leave” I wish I’d listened. I’m instantly asked “what do you want?” Like I’ve turned up at someone’s house. I need a minute. I’ve not had a chance to look at the menu what with all the shouting! I order the fish and chips, my logic being, how bad can fish and chips be? There’s an option for additional bread, I take it, thinking, worst comes to worse I can eat some bread. The woman serving me acts like I’ve just asked for bread and that’s not an option written on the menu. The fish and chips comes and my idiocy is soon answered fish and chips can be real bad. The chips had clearly been cooked and cooled and cooked thrice and not in the fun “triple cooked chips” way that you see in gastro pubs. In the “we dgaf about food” way. Every second chip was so cooked the inside was HARD. Like break a tooth hard. The fish tasted of nothingness. To the point were I panicked and thought I might have Covid. That’s how flavourless the fish was. The “portions of peas” was a spoon of peas and had it not been for the fact they tasted like vomit, I might’ve still thought I had Covid! I ate a third of the fish, none of the pease and as many chips as I could choke down. The slice of bread was nice. Nobody asked “is the food ok?” And I didn’t want to upset the guards, I mean waiters, so I paid my 25 quid for the worlds worst fish and chips and the lovely Diet Coke, and left doing my best to warn the unsuspecting line of victims waiting to be seated… but like me, they did not heed my warning. So I come here. Save your money. Go lick the plastic seats at gate A9 they’ll taste better and you’ll get...

We were promptly seated, but once we ordered we never saw our waitress again. We ordered a smoothie and 2 main brunch dishes. The dishes took a very long time and the smoothie never came. One waitress came over to ask if we needed anything to which I asked for our smoothie, which had been ordered 35-40 minutes prior. She finally got the smoothie to us. Once we were done eating but didn’t see any servers nearby, we noticed the QR code on both the table top and the menu that said to pay online. I scanned the code and paid for our meal, but about a minute after the waitress that had gotten our smoothie for us came over and asked if we wanted our bill. I let her know that we had paid online to which she was pissed and ranted at how we ruined the experience for our waitress because we paid online and that it’s extremely impolite. After we explained that we saw the QR code and thought we were supposed to pay online, she continued to speak condescendingly to us and tell us that’s only for people in a rush. Then why is the QR code on the table with a prompt that tells customers to pay online??? We’re from the states and it’s very normal to pay online rather than wait for a bill. Also keep in mind, we had 1 waitress take our order that never came back and the 2nd waitress checked in once to ask if we needed anything. So two interactions total. Even the gentleman next to us made a comment that it was a very weird interaction on her part. Anyways, okay food but very...

Heathrow Airport is not only huge on its own but has an enormous number of eateries ranging from every type, style and atmosphere imaginable – from high end to lowly hole-in-the-wall types. The selections are simply extraordinary. When departing England through Heathrow, we decided on Giraffe because of their extensive menu and open seating areas. It turned out to be a brilliant choice of eatery where one can have a comfortable and tasty well-prepared and economical breakfast, lunch or dinner overlooking the famous Heathrow runway. The Giraffe menus are diverse with distinct dishes. Breakfast, lunch, dinner of varying styles: British; Indian; American; Mexican; Korean; Turkish; on and on. We decided on having our final Full English Breakfast which consisted of Smoked (English) bacon, a couple of juicy Cumberland sausage, incredible sauteed mushrooms, a roasted tomato, hash browns, toasted white bread and over easy eggs. Very, very good. Good and fast… they have their food serving and processes down to a science. This is definitively a great place to eat while at the airport. Highly recommended, and Kudos Giraffe… a...