itsu - Southwark (Bankside) — Restaurant in London

I wanted to take a moment to share my wonderful experience at your Bankside location during lunchtime today. From the moment I walked in, I was warmly greeted by a manager at the front door, which immediately created a welcoming atmosphere.

When I asked if I could have some extra soy sauce, the manager, Denisa, went out of her way to quickly retrieve one for me since it was behind the counter. While this may seem like a small gesture, her attentiveness and willingness to help truly stood out. She also took a moment to ask about my day, and when I mentioned that I had had better days, she showed genuine kindness by asking if there was anything that could make it better.

To my surprise, she then offered me a chocolate mochi, saying that sometimes a little sweetness can brighten our day. That thoughtful act, combined with her warm and caring attitude, genuinely made a difference and turned my day around. It’s not every day that you come across someone in hospitality who goes above and beyond in such a meaningful way.

I wanted to personally thank Denisa for her exceptional customer service. She truly cares about her customers, and her kindness made my visit to Itsu a memorable one. I hope she receives the recognition she deserves for embodying the spirit of great service.

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Many of their dishes are available in the fridges or in the warmer like the gyozas. You place and pay for your order via a large stand along touch screen, and anything that requires more ‘cooking’ is dished up and plated behind the counter.

All the food is served as ready to go/take-away but you can sit in and eat. The counters and seats are all high, with condiments and chopsticks provided. The place is pretty with pops of pink and orchids dotted around.

I drenched my chicken gyozas in soy sauce. These were steamed. Hot, kinda sticky and quite lush. Settling in my tummy very well.

However it was the soup I had come for and boy does it live up to its name - Itsu’s Famous Coconut Chicken Soup. Popping the lid off released the wonderful aroma of coconut, ginger, Thai spices and warm chicken soup. It’s loaded with chicken, brown rice and seasonal greens. It was like a big hug and a side dish of contentment.

I will definitely visit an Itsu cafe again. Their food is good and hearty and perfect for a quick stop off, quick bite to eat at...

I had the pleasure of dining at Itsu Bankside yesterday, and I must say it was an excellent experience! The food was fresh, delicious, and vibrant, as always – their sushi and rice bowls never disappoint. But what truly made this visit memorable was the exceptional service provided by Abhi, the manager.

Abhi went above and beyond to ensure that everything was perfect, and his warm, attentive attitude really made the difference. It's rare to come across such a dedicated and caring manager, and it’s clear that he takes pride in creating a welcoming atmosphere for every guest. I’ll definitely be coming back to Itsu Bankside soon, and I hope to see Abhi again!

Highly recommend this location for great food and even...