Loft Coffee Company — Restaurant in London

Absolutely shocking customer service. I’ve been here almost every week on my way to work for the past two years. Today I decided to go with my toddler as a treat. He knocked over his babychino, which they charge an exorbitant amount for, (it is just foamed milk and Pret, Gail’s and lots of other places give them for free) and he was very upset. After I asked for tissues to clean the woman gave it to me very rudely and didn’t offer to help. Instead of checking up on me she came to check the mess and asked me quite rudely to move out of the way. When I asked for a new one as he’s 2 years old and didn’t do it on purpose, saying nothing about paying or not paying, she rudely said, no I think you should pay. When I complained to the manager he went on a rant about how everything costs money and did he spill the babychino or did I… I did not have a problem paying but the way they both spoke to me was unacceptable. It’s quite shocking how different my treatment was as a working woman vs as a mother, even as a loyal customer. We went to Pret next door where they gave me a babychino with a smile and told me I don’t have to pay when I took my card out. The coffee shop at the tube station also has lovely customer service where they treat everyone respectfully and the coffee is much better...

It's refreshing to see an independent cafe in the local area. The coffee is excellent even though the temperature could be hotter. It's a lovely spacious cafe. Things that can be improved: strange smell in the cafe when I walked in, not sure what it is but certainly not pleasant; also I thought it will make sense to have sugar on every table instead of having to take your coffee to the corner where they are kept. You are better than Pret, Starbucks and Cafe Nero so please do not follow their business models. A bit of personal touch, e.g. more friendly service, pot plants on the table, will win you a lot of local customers!...

Loved it here. I had two hours to kill and wanted to find a good café to haunt, so I spent it in this cosy nook just around the corner from Finchley station. It's very small, more like a corridor, with a few little tables - but I liked that; it felt independent and perfect for having a solitary coffee.

The menu is diverse and has great variety. Not only do they offer long blacks and affogato, but there's a good array of teas to choose from too. Both the cappuccino and long black I had were made perfectly. The pastries are pretty good too.

As others have said, it's definitely worth a visit if you're...