Love Shack — Restaurant in London

I cannot begin to describe how disappointed I was with my brunch here; and that's heartbreaking when it's so hard to find good vegan food in general - but especially breakfast/brunch. While my experience warrants 1 star, I don't blame the two servers who took my order/brought my food + offered me a complimentary hot chocolate because even they could see it was awful.

I had a reservation for 12pm, came in at 11:50s and was seated inside. I could already sense the people around me who were waiting/hadn't had their orders taken yet, something may have been wrong, but waited for my turn. My server finally came to my table to take my order after a 15-20+ min wait of me scrolling on my phone and listening to music, apologizing for how long it took: I give my full order (I don't drink teas/coffees and they didn't serve mock or alcoholic drinks at that hour, so I stuck with water) not wanting to wait any longer than I already had. It took over an hour for me to get my french toast, omelette and bacun; each dish brought to me at 1:19pm (13:19). Now, that's bad enough, but then they were also lukewarm -- not piping hot like you'd expect from being freshly made, which makes me think my food was left waiting for a bit. I didn't mention it (not that anyone asked how my food was) because at that point, getting it remade would have taken another hour+ and I actually had things to do today. The french toast was the best part of the meal, but the barely warm omelette/bacun were unremarkable.

Multiple times I thought of leaving -- as no one, but my server after offering me a drink on the house, told me the kitchen was having issues. A free drink is nice (I didn't get it until after my food was already eaten) -- but no way makes up for that kind of terrible service. That a manager never spoke to me on what was going on/explain the ridiculous wait time was really insulting. I can only think I was 'low priority' since I was only 1 person, as there was another man near my table, (also alone), who had a similar long wait for his food. Someone did come to speak to him; but he went to the kitchen to complain first.

I don't know if it was a bad day or whatever -- but I will never come back here. And I certainly would never recommend this...

I love the Love Shack concept but this place has very hit and miss service. I've been twice, the first time was wonderful (hence the 2 stars) but the second time left a lot to be desired. I ordered a gluten free burger and when the burger came to the table I double-checked if it was on the gluten free bun and the server said she had made a mistake so would come back with the gluten free bun. The new burger then came to me maybe ten minutes later. About fifteen minutes after that, the same server returned to say that she had made a mistake and given me the wrong burger again. I had, at this point, eaten halfway through this burger full of gluten - even after checking twice - so I stopped eating then and there. I know people make mistakes and the server was very apologetic, offered me a free drink etc (which I declined) but what was particularly concerning was that this server had been telling us from the time we arrived how hungover she was from a party the night before and reiterated this during her apology. I understand that the business wants to project an easygoing vibe but I think this crosses a line and if it were my own business I wouldn't appreciate a server showing up to work in this condition, let alone communicating this with customers, only to further make quite serious errors. At the end of the meal a different server came to take our payment and clearly hadn't been made aware of what had happened as, when I paid in full for my (incorrect) meal she asked if I'd like to leave a tip at which point I politely declined and stated why, this server then asked me to tell her who had gotten the order wrong so she could show them how to do it properly next time. Overall this was quite clunky and I'd love to see this business really level up in terms of service. I know it's hard times for so many businesses right now, especially in the service industry so I really hope this review is taken in the good spirit it is intended. Food intolerances and dietary requirements are a really serious matter so I do welcome any further contact if it...

I visited Love Shack for a third party event in the hidden room. I needed to show my online ticket, but the hidden room has little to no service and no available Wi-Fi, so it wasn’t possible to do this without moving back to the main bar area. Once sorted, I was informed that the venue was short-staffed and struggling under the weight of the event. We were directed to order via a QR code on the tables/menus, but as already mentioned, there isn’t service in to do this. When I eventually found the one spot in the room where I could get a slight signal, I found that ordering online incurred a non-optional fee compared with ordering in person, so like many people, I opted not to do this. On trying to order at the bar, I was at first ignored. After a while, a clearly fed-up staff member explained that she had a backlog of mobile orders she needed to tend to first. I responses that this was fine and that there was no rush. This was met with a miserable face and no further interaction. I understand this staff member was probably tired, but the rudeness wasn’t necessary. Thankfully, other members of staff were much better. The first drink I selected was out of stock, which turned out to be the case for a lot of the more popular soft drinks. I eventually settled on something bespoke and the staff member then serving was not only happy to oblige, but went out of their way to ensure a good price. Service continued to be slow throughout the afternoon, but it was clear that the team were trying their best and everyone bar that first staff member was helpful and apologetic. The hidden room itself is a pretty cool space, but very hot that day. This was helped with some fans part way through the visit, but really could do with air conditioning if the room is to be rented out at the capacity it was. I believe in second chances, so I’d give Love Shack another go to see if they fare better in less stressful circumstances (and I’ll update my rating), but my first impression certainly...