Marinara Woodfire Oven Pizzeria — Restaurant in London

I had never used this shop before so thought I'd try it. I went in and ordered chips and cheese. I was told by one staff member that it was £2.50 for half a box of chips as he pointed out on the menu and would be a little extra for the cheese. After a long day at work I wasn't too fussed and just wanted to get my order and get home. I sat patiently waiting for about 20 minutes after ordering and wondering what was taking soo long as there were no other customers and the 3 staff members were chatting amongst themselves the entire time. Eventually one of them came over to apologise for the long wait and had said it was due to them changing the oil so I thought never mind I've waited so no harm in waiting a little longer. After a few more minutes my order was ready and another of the staff members came over and told me the charge was £5!!! Taken aback I asked why I was paying an extra £2.50 for cheese as the menu clearly states £2.50 for 'fries' - a portion of cheese for £2.50 on top?????!! The staff member said to me 'I know it says £2.50 on there but he told me to charge you £5' referring to one of the other staff members. I refused to pay that amount and felt they were trying to get away with overcharging me. They then tried to barter the price with me so I took my money back and left feeling very annoyed that I had waited soo long just to be overcharged for half a box of chips with a little cheese on them! Needless to say it was the first and last time I will be using this shop. I went two doors down and got my food within less than a minute and at less than half price with a much friendlier service! Beware you don't get taken...

First of all, calling this “Italian pizza” is outright false advertising. I was born near Naples, and what you served bears no resemblance whatsoever to authentic Italian dough .. it was an absolute disgrace.

To make matters worse, I ordered and the pizza arrived over an hour late, with no notice, no apology, nothing. Completely unprofessional. The pizza boxes were destroyed... I had to leave at 17:45.. I ordered at 16:00.

I had to call 2 times and they were making excuses about broken wheels and traffic condition!

Avoid this place if you're looking for anything close to real Italian pizza or basic customer...

I could rate -5 if I could. I work in hospitality as well, so I do get it..when is delay on food, when your busy..when food not as good or don't look good , but come on??!!! This time it's was just wrong..where do I start?!?! Guy took 5 mins just to take an order for normal pizza 1.20mins wait( without letting me know) Rude.on phone when I checked after hour Delivery driver didn't had change( found at the end) Pizza was cold 4 slices of pepperoni ( on large pizza) Was so dry and just edible Called them and they offered me discount for next delivery z Some...