McDonald's — Restaurant in London

Had a unpleasent experiance here as when I came I asked where the toilets were the woman I beleive she was a cleaner saying you need to buy something first. My reply was "I was going to anyway also please don't be so rude" as I went to buy something from the self service checkout I wasn't given a receipt and even another staff member saw and said "if you remember your order number it should be fine" as my order arrived they asked for my ticket I explained the situation with the machice and they said I couldn't have my meal unless I provided a receipt. I only got my meal once other customers had the same issue. As I was sitting down eating my food the same rude woman came to me asking me to hurry up and leave as the store was getting packed. I auged with her telling her that I have paid for a service and expect to use it. YES I appreciate that we are in a global pandemic and to keep people safe is a priority but being rude and volitile to customers is not acceptable. As I was arguing with the female staff member I was told to leave as got told I wasn't aloud to come back (not that I would). I don't write bad reviews but sadly in my eyes this is a must. I have no issues with Mcdonalds but didn't enjoy my time at the surbiton branch as this was my first time there. Walton, Woking, Guildford and Kingston have minor teething issues but customer care services are 9/10 nearly all the time. Surbiton may learn a few things from their other branches. Annoyingly I had to give one star here to submit this review as this should be a zero as this is a negative review. If that female cleaner dosn't start being professional and polite I hope she will lose her job at some point for her rude behaviour. It's safe to say I won't be coming...

After paying £7 for food and then having my order stolen by another “customer”, I informed the staff and was told I would receive a replacement meal for the hassle. However as I am about to receive said meal, the manager comes out and tells the worker not to give me my food, and accuses me that the thief was in fact my friend, and I was just trying to get a free meal. I then provided my side of the story including a receipt with my order and name on it, showed my mcdonalds app proving I had in fact ordered it, and got said manager to check security - who then had the audacity to come back and continue to accuse me. I then provide details of the thief and made them check footage again - after which I then finally received my meal from the first staff member whom I informed - with the entire ordeal taking around 10 minutes to be sorted out. The manager was rude to me and accused me of theft even after providing my proof while not listening when I did so. I am astounded that someone like this can even get into a managerial position, and feel as if this person should not have said role. In addition, my friend that I DID come with (who was the one accused of originally taking my meal - even though they had a different order and order number) was not even given the food that they did order, with this being the third time this has happened to them.

This service is appalling and I am honestly shocked at the way that the manager spoke to and...

Any establishment that serves hot food 24/7 has to get 5* from me. The main string to its bow, however, is that the 24/7 hot food attracts many many interesting characters.

Picture the scene: you've just chinned 5 beers, 2 double vodka cokes, a wine and lemonade, and 2 litres worth of fish bowl cocktails from the coronation Hall. What you want more than anything now is 20 chicken nuggets and a big mac to wash it all down. BOOM straight to Maccies with your final £7.

The overworked and sweaty staff will begrudgingly serve you your food while you crack wise and try to take selfies with them. Just like the previous 250 patrons that evening. Ah to be 32 years old and still behaving like a pre-pubescent teenager.

You take your food and sit down in some ketchup - a remnant of an earlier, hilarious food fight... Hang on... FOOD FIIIIIIIIIIIGHT! That table across the way was looking at you funny and deserved it anyway.

Having eaten less than half your Maccies, wearing clothes covered in ketchup, but feeling thoroughly accomplished, you now exit onto Surbiton High Street to heckle some other locals. With any luck, you'll have a quick scrap and bloody someone's nose... If not, you can always just belt your mate in the nuts when he's not...