McDonald's — Restaurant in London

Hello Sir/Madam, last night (06/08/19) at 9:44pm i went through the driveway and bought some food for £18.99 paid by card. At the counter where i collected my food, a girl named Nikita was there. She handed me the drinks and told me and my son to wait at the parking for the food. At that time, as i am a regular customer, i suggested preparing the food first and then giving the drinks, because while we wait with the drinks (coke), the ice cubes melt into the drink and after finishing our food at home and drinking the coke, the taste of the coke becomes different from the ice cubes melting into them. I informed this to her nicely only as a request, but she rudely said she would pass it on to her manager. Then i waited more than half an hour at the parking lot and my food still didnt arrive, so i went back. At the counter Nikita was not there but instead there was a manager called Alin Garbuja. She told me that the bill was lost and that was why my food didnt arrive. After that she prepared my food for me and asked me if i wanted anything else for free as i had waited so long. I said i didnt want anything and explained to her what had happened with Nikita. I believe that Nikita had done this purposely out of anger, as the was only a small chance for the bill to be lost since it wasnt very busy at the time. Please inquire this situation and respond to...

Disappointing Drive-Thru Experience – Poor Service & Order Mix-Up

Visited McDonald's for a drive-thru order and had an extremely frustrating experience. We ordered a plain Big Mac with just cheese for my son, as he doesn’t like any sauce or extra fillings. We confirmed the order twice—once at payment and again while collecting drinks. Despite this, we were asked to park and wait.

After nearly 30 minutes, a crew member finally brought out the order. By then, it was already frustrating, but things got worse when we got home—the burger was completely wrong, filled with sauce, pickles, and salad, which my son cannot eat. This means someone else likely ended up with our plain order as well.

While waiting, we noticed multiple other customers going back to the window to correct their orders, meaning this wasn't just a one-time mistake. The staff seemed completely disorganized, mixing up orders, and causing unnecessary delays.

This is more than just an inconvenience—it’s negligence. If someone had food allergies, a mix-up like this could be dangerous. Mistakes happen, but this level of carelessness is unacceptable.

Extremely disappointed with the lack of management, efficiency, and attention to detail. McDonald’s needs to train staff properly and ensure orders are checked before being handed out. Will think twice before coming...

If you are making an order of more than 3 items for take out, make sure you check everything is there. I made a larger order for 3 people, and got 2 items short. Only noticed once I got home to Pinner Green (not in the neighbourhood), I had to go back as noone bothers answering calls. Once I got there and told them what was missing, one of them said that order was a while ago.. Guess what, I had to drive home 20 min, checked the order, and drive back 20 min.. So yeah.. was a while ago. Then he said to the otherone, just give it to them, as if I am making stuff up, and goung through the hassle of going there and home again because I want a blimey hamburger and cheese bites for free.. If I hadn't asked then to please be sure everything is there, and hadn'tpaid over £40, I wouldn't have gone back, but come on.. Is it really that difficult to make sure you put everything in that bloody bag?? When I made a remark, that it would be good if they made sure the orders are right, so people don't have to come back once they r home, they started laughing between each other. I assume they were laughing at how incapable they are to put an order together correctly, and at their own idiocity.. I will not go there again, and rather go further, but get my order right and be treated...