Nando's East Croydon — Restaurant in London

I confess to being a big fan of Nando's, which in my opinion offers a perfect balance of quality and tasty fresh cooked food, speedy and courteous service, and a pleasant ambience, all at a reasonable price. Concerning this branch in particular, I would rate it as among the top Nando's locations I have visited, convenient to East Croydon Station, the tram stop and Box Park, yet almost a world apart - an airy, spacious and bright oasis in which to enjoy its specialty: grilled peri-peri chicken. It's hard to explain, but the whole is somehow greater than the sum of its parts. Highly recommended.

Update 11/24:  For the first time I can recall, there was a cock-up with my order. It was Sunday around 8:20pm, and the restaurant was not very busy when I placed my typical order (grilled chicken + 2 sides) at the counter (as opposed to using the phone app). I then collected my drink, picked up cutlery, napkins and a bottle of catsup from the soft drinks area, and back at my table read news on my phone while waiting for the food to arrive. Usually, this takes 5-10 minutes max unless it's busy, which it wasn't. Suddenly, I noticed nearly a half hour had gone by. I went up to the counter to check on what had happened. After a quick enquiry, it turned out some glitch in the system had caused my order to disappear. Anyway, the staff were quite good about it. In another 10 minutes, I received my dinner, with an apology and a bonus free side of chips. Mistakes will happen.  Ratings are...

I have been to Nando’s consistently for the past 15 years and I have never experienced such exceptional customer service. The restaurant was at the most busiest time of the day and gave us a complimentary starter which I felt was caring.

One particular member of staff that dedicated her time and was polite and helpful was Cami. Cami is the most wonderful young lady I’ve ever met. As you can imagine in this day and age I have been to a fair amount of restaurants from michelin star restaurants to McDonalds and Cami single handedly surpassed all my experiences with her conduct. Such and inspirational young girl and I know she will be a great person in the coming future

I want to also mention the branch manager Jayden who took the time to accommodate not only us as guests but also the other customers in the store, you could see they were all under pressure but he led his team with professionalism and care. Which is what a great manager should do.

Finally would like to also mention Andrea who was also so polite and helpful, she didn’t rush us whilst eating and she went out of her way to help with other things we needed so she is also an amazing employee.

The east Croydon branch will always be the best branch of Nando’s I’ve been to so far!

Great work...

We're very locale to this restaurant and are frequent at this restaurant, mainly we take away and once in a while we'll visit. Today we went to celebrate an occasion of a festival and the restaurant staffs completely ruined it for us. The food was as usual splendid and our liking for Nandos food is since 2007 when we first tried it. Today's bitter experience was mainly due to the poor service by the staff. Firstly when we asked for empty plates we were told it's there with the cutleries and it was not there, we were still told to check. Second major issue was with a bottle of water, even after paying on the counter we were told that it'll be sent to our table, but even after a wait of 10min when our food was over we were never given that water bottle. When complained to the supervisor he was not much bothered and responded ya the waitress would have forgot we'll give you the water. We said no point serving now, just refund it. While leaving the restaurant I went to the supervisor and said it was not very nice to ignore us like this, he was not too bothered and said ya I know she missed it. I know it does not really matter for Nandos and they'll have normal footfall, but please train your staff some customer service before...