Nando's Putney — Restaurant in London

Customer Quality-Ometer – Mild, Bland, Medium, Not Very Hot Service, Peri Poor, Peri Peri Poor Quality

I sent a detailed complaint about our experience to Nando’s head office, and six days later, no one has even bothered to reply. It seems their customer service is just as disappointing as the food – definitely not very hot service! Peri peri poor!

We’ve been loyal Nando’s customers since the first branch opened in Putney back in 1997/1998, when they welcomed us with a complimentary full chicken. Tonight’s experience, however, was far from the high standards we once enjoyed and was honestly appalling.

The chicken was burnt and dry, with absolutely no flavor. The chips arrived hard, cold, and riddled with large black spots – completely inedible. The garlic bread was a joke, resembling a burnt bun with only the faintest hint of garlic, something a 10-year-old could easily replicate. The halloumi was overcooked to the point of being a charred, tasteless mess. And to top it all off, we attempted to eat the Portuguese natas, but they were just lumps of dough with no flaky pastry – clearly made with cheap ingredients and an absolute waste of money.

For a meal costing £70, every single element was done badly. It begs the question – what exactly are we paying for? Certainly not quality. It’s evident that Nando’s has lost its commitment to providing great food, despite charging premium prices.

Nando’s HQ often responds to negative feedback with the same old message about passing it on to the Putney team, but it’s obvious that nothing changes. This lack of care for customers, especially long-standing ones, is disappointing. After the pandemic, you would expect more effort to win back loyalty and deliver exceptional quality. This experience was anything but memorable, and we’re left questioning if it’s worth returning at all – certainly...

Note that this review is for the business known as nandos in its entirety - this is not directed at the putney franchisee. As this company choose to not list their head office, located in Erico House, it is necessary to select the nearest available location to the aforementioned head office in order to make customers and prospective customers aware of their business practices.

Having placed an online order for delivery in the last twelve hours it is fair to say that we were initially dismayed at the size of the bag that arrived - at a cost of £48 to me and my partner - and further appalled upon opening said bag, to reveal four meagre pieces of chicken, a tiny serving of livers, wilted broccoli, dry corn and 'spicy rice', and a sad little cardboard box of almost warm mashed potato that could easily fit within one serving ladle. The accompanying 'peri chips' were not saved by the size of the serving because paying over £7.50 for a portion of chips beggars belief, but we did so as we were acutely aware from the last order we placed with these people during the lockdown of 2021 of the stingy helpings that this company have reduced their meal sizes to.

To say that the days of travelling to this establishment with friends and family or attempting to make use of their delivery service as a special treat are over is an understatement. The portion sizes, overall quality and blatant overpricing of this product was so lacklustre and uninspired, it is easy to state that we will never return to nandos again.

It would also not be unreasonable to say that we can not nor would not recommend this food to any of our friends or family in...

Me and my family love Nando's since the first take way shop opened in Ealing Common in 1992ish... we obviously are a family of Nandians (Obsessively) we have been almost every single chain in London. What I have encountered yeasterday in East Putney is very special. The staff were so relaxed and very welcoming (great start) meal ordered (easy and smooth transaction) the restaurant was filled with family vibe (how did they do that i do not know, All what I know is I feel like I was at home) then there come my order (liver) who ever cooked it, he/ she need to be interviewed and asked how he/she cooked it so he/she can train the rest of the chain... It was exeptional.... As much as I love Nando's this was something else... After demolishing my plate, I exited the restaurant where I met the manage outside, thanking eveyone for coming (what? Where I am?) I thank him for his service then before I walked away he said to me, 'Sir, I am happy you enjoyed you night, if you have any suggestions to better our service please do lets us know...' I told him what I experienced from his taff was on point and thank him for creating the special atmosphere in there. We thank each other, I was away looking forward to visiting that same restaurant with my whoke friends and family. I truly thank you guys. Anania...