Today at exactly at 7:18pm Me, My Wife and our 2 Boys, and the youngest being just 5 years of age that is autistic, arrived at Nandos Beckton, it was busy, however the staff member that greeted us as the entrance manage to seat us at table 2 within 10mins waiting time, at Exactly 7:38pm Receipt time, I place our order for our food and sat waiting for our food, NOW the unfortunate thing happened we had to wait exactly 50 - 52 mins for our food to arrive thats not normal, other people sat around after us received their food at least 10 -15mins before us, the staff member name that arrived with our food, her name is JOVITA, shes apparently the Manager of the branch, when I voiced our frustration, she rudely replied saying that its busy and for us not to expect our food to arrive within 10 to 15mins, and was not even willing to hear our concerns that we had to wait so abnormally long, she compared a 10min wait with a 50min wait as if it was normal, I even offered for her to wait and halt her abrupt manner to show her our receipt order time yet she was not interested to listen to me at all and instead started to patronise me by saying our food is getting cold now the more we talk about this time delay, this is not TOP par customer service and certainly not expected from a MANAGER of a branch, she spoke with me disrectfully, ultimately we did not feel that we as a family/paying customers were treated correctly we were treated BAD and after 15mins, we didnt even finish our food and decided to leave , JOVITA came back to our table and again was rude to us again and refused to resolve, and was not willing to offer any resolve, while this was all happeing, another family were sat on table 1, that came in after we did, received their food within 15 - 20mins, they showed me their receipt and they let me take a photo of it, also they complained that their order arrived wrong,, and had to send back items to receive correct ones, its aparent in this Branch mistakes are clearly happening at the customers expense I felt absolutly dis-respected In front of my family and other people eating around me by JOVITA, she dealt with the situation absolutely wrong, and her customer service was extermely poor, Im a local and Live local, and my Business is local to this branch and I certainly will be sharing this with every person I Know, this is not how STAFF members/member/manager JOVITA of a whole Nandos Branch should treat, handel, or deal with customers. We left un-happy, did not finish our food, and was treated dis-respectfully. What came accross from JOVITA was arrogrance and sacism, character-ristics not accepted in customer relations/services anyway. Truly Dissapointed here. Ive added a photo of us at the branch tonight, of us sadly waiting so long for our food to arrive while watching others whom arrived after us receiving their food, a total let down by nandos, and most importantly a total let down by the Manager JOVITA. again Truly Dissapointed here.