Nazmin's Indian Restaurant Earlsfield — Restaurant in London

Ordered a chicken korai which was buy one get one free at the time of order, only one korai was sent. Called the restaurant and spoke with manager who was unbothered about the situation and told me to contact Uber eats. Although the restaurant is at fault for not honouring the promotion, I contacted Uber eats who has yet to respond with a resolution. The Manager of Nazmins could have easily resolved this alot quicker by just offering the (Free item) I initially paid for but decided not to. At this point they are more interested collecting money than keeping the customers happy. This is bad for business and I will not be ordering again.

My Response

So I've just received a response (below) from the manager of Nazmins, proving my point when I mentioned he wasn't bothered to resolve anything. He has decided to spend more energy arguing than resolve the issue at hand. This isn't good for business, and at this point I do not even care any more. However, I will leave an honest review. People need to know the truth!

P.S. I told you you I wouldn't have ordered just one container for £18 and that I ordered with intentions of a buy one get one free meal. It didn't specify to add two Korias at check out, it just stated the meal was buy one get one free. I see you've decided to mix my words and use it against me as a response. Very petty and very bad for business!

I mentioned I was going to order from MC Donalds but chose to purchase a buy one get one free meal from your store, to only receive one container, which I was unhappy about. If anything I now regret not ordering from MC Donalds as they would have exceeded expectations and not argue with customers to play innocent. I wouldn't have to write this review that I'm writing right now! So thank you for highlighting this. I'm a paying customer who had NOT received their moneys worth and I'm allowed to talk about it.

Maybe you should consider concentrating on the other bad reviews I see you have here under your website. Im over it now! I won't be responding to anymore messages, but I hope you have a goodnight and sleep...

I've been wanting to go to Nazmins, the "award winning" local Indian restaurant in Earlsfield, for years. Sadly my first dinner there was disappointing and underwhelming and I'll never eat there again. Nazmins owner usually leaves a rather defensive and sometimes snide response to anybody who dares to leave less than a 4 star review on google, which may stop some disappointed customers from bothering (read them, you'll be shocked!). But not to be faint hearted, I'm leaving this review regardless, as our dinner there really wasn't great. Firstly, the atmosphere was dead as doornails on a mid-week night. Only 4 customers including us, and when we left it was totally empty, yet all the other restaurants we then walked past down Garratt Lane were full of customers and buzzing - the contrast says a lot about Nazmins. None of the food gave us a wow moment. My samosa chaat starter was one small soggy samosa swimming in a thin sauce, I don't remember seeing any chickpeas in it. We both had lamb dish mains which were both strangely overly sweet, while mine had two chilies next to it on the menu but was not hot at all. One of our three naans was burnt black and crispy round the edges. And when we asked for the dessert menu, there isn't one - the waiter told us Nazmins doesn't do desserts. Really? Not even kulfi ice cream???? Overall it seemed over-priced at well over £80 for 3 poppadoms, 2 starters, 2 mains, 1 rice, 3 naan and 2 Cobra beers. Or maybe that's a reasonable price for the amount we ordered but it just didn't feel like value for money. Next time I want a decent Indian dinner I'll go down the...

Really disappointing last night. I ordered through Uber Eats which was obviously a mistake. It turned up pretty cold which I am normally really annoyed about but it was cold yesterday, so not too bothered as I can heat up. But the onion bhaji which I paid for was not in with the delivery. I called the restaurant and they said it's between me and Uber, which I got on to them. They are refusing to refund the Bhaji as on one occasion two years ago I had a issue item with another restaurant missing an item also.

So in short if you want a cold overpriced meal with items missing, then order Nazmins!

IN RESPONSE TO THE RESPONSE FROM THE RESTAURANT If it costs you so much to use Uber eats et.c then why use them? At least you know when it is going to arrive which is more than I know by ordering direct from you when I have. The point here is simply that you didn't include an item that I paid for- what you get for this from Uber eats is less your commission to them , none my business to be honest. But lack of customer care is frightening. All you had to do l when I called up last night was say something like - "terribly sorry, please order direct next time and speak and we'll of course give you the item that was missing next time free". It would have been situation closed. But to say its up to me to chase Uber eats, which I have and they refuse to do anything......

BAD SERVICE =...