O'Neill's Clapham — Restaurant in London

I came in the door and I was quite confused on where to go as there was no staff around or anyone behind the bar, I then got closer to the bar where I finally find few member of staff chatting and having a great time, shame they were the only ones. I decided to take a seat at the table (25 if I am not wrong) and got to the bar to place my order, at this point there were about 3 to 4 people at the bar chatting between them, I eventually get served and it took a while to know whether they had the stake sandwich on as the member of staff that was serving was running to the kitchen to check, I believe the colleague with blonde hair and glasses (not in uniform) was also confused as why she would run away and into the kitchen while serving me if she had a radio to communicate with them, well I am glad she asked herself that. On her way back I assume who looked like potentially the manager on duty came up and add the stake back on the till, he would also add "We don't have much, but we still do", again not relevant and at this point I just started to feel unwelcomed. I continue to make the order and asked for a Diet Coke in witch the member of staff started serving a class with what it looked like Pepsi on draught, although people might think is the same think, it actually is not and I am sure that training standards would not be happy about that either. At this point I was already been charged so when I asked to change the Pepsi to the bottle of Diet Coke in the fridge I then got told that there was going to be a price difference that I had to pay, happy with that but that could be easily avoided if the member of staff would have actually paid attention to my order, I was the only person at the bar as it was pretty quiet. The whole time I was seated and eating, I have not seen any of the member of staff leave the corner of the bar or even ask me for another drink/food or even checked if everything was ok, bear in mind at this point there were probably 3 tables inside and probably more staff than customers. A quick Subway sandwich next door would have probably...

Before I get to the food itself . . .

To access the Wi-Fi is a bit meurgh. So we all have to expect to tick the box saying we agree to T&Cs and that we're over 16/18 whatever. We do often also see a box about marketing, ticking if we agree for our details to be kept on file for marketing purposes. Here however to access the Wi-Fi they're the same box. It's one box for saying: Yes I'm over 16. Yes I agree to Ts&Cs AND Yes - I agree to my details kept for marketing.

Really? In this day and age? Is this really compliant with GDPR? I found this rather distasteful. Surely I should be able to access Wi-Fi without requiring to agree to my details being kept. There was the whole 'Oh you can unsubscribe later' but I'd rather my deets were not filed AT ALL!!! And unsubscribing is always a pain enough anyway.

So after that rant, how about the food itself?

Well I went for the Ultimate Sharing Platter . . . for one.

As you can see from the photo, it looked AMAZING!!!

Unfortunately it was as distasteful as the Wi-Fi and tasted of dissapointment. The onion rings were superb. The calamari was chicken wings were nice. The garlic bread was dissapointing. The nachos. I've no idea what the hell you used. Just use doritos!!!! There's a Sainsburys down the road!

And the breaded mushrooms. Now these should be my favourite any day. I LOVE MUSHROOMS!!!!! However there was some herb or something used which was overpowering and made them taste really funky and not nice at all. I only had half of them! ME!!! And I didn't stop sooner out of denial going 'No, these are breaded mushrooms, they can't . . . . they can't be like this'

1 star for the onion rings and diet pepsi on tap which was very nice...

This is a huge hanger of a pub with a decent burger menu and some great seating areas, comfortable to hang out in, and I've had some decent nights there before. Great for booking birthday parties etc. Overall, I'd say it has the potential to be one of the nicer pubs in the area (which can get quite busy, especially on the weekends).

However - I was let down on the most recent night I went (Tuesday 31st Jan 2017, from 6.30pm) by the diabolical state of the gents toilets - how shall I put this delicately? They stank of urine, and the area around the urinals were flooded all night. There was also no toilet paper in any of the stalls. I mentioned it to one of the staff there at the time, but he didn't seem that bothered, and didn't do anything about it.

Really, considering how good the rest of the pub is, there's no excuse for such poor toilet hygiene! Would be four stars easy if they sorted out the toilets.

Ps. Before someone points out that this may be down to the football/sports pub crowd - I was there long before any sport was playing on the tv, and the toilets were rank when...