Oriental Gourmet 川北人家 — Restaurant in London

Horrible we entered the restaurant then was seated, the place was cold which as a result I had to wear my jacket. We were given one menu for us both n when I called the guy for another menu one was Japanese and one was Chinese not sure why.

I have been here previously about 10 mths ago and was satisfied with the food as I did take away.

The forks still had food on them which indicated they weren’t washed properly so the guy changed the fork. I ordered special chow mein n I had to send it back as it tasted burnt. The gentleman told me he would remove the item from my bill but it was still there along with service charge of £4.55 which I also told him to remove (but mumbled he was instructed to do this) My friend he ordered duck fried rice n said it tasted stale. There was customer service but this wasn’t great the young gentleman seemed confused! And when he brought my drink over which was a can I had to suggest he brought a glass. The salt n pepper prawns were the only thing I ate n a few spring rolls u could tell the spring rolls were frozen. They gave complementary prawn crackers which tasted stale! There was a lady going in n out of the kitchen n so was the young man no appropriate clothing for hygiene standards there was also a guy that walked out with a mop I’m sorry it’s just not acceptable!!

Overall the experience was a joke and I went to watch the Brazil match at the Emirates n suggested this place if you want to enjoy a great authentic Chinese this isn’t the...

In the area and with a craving for some Chinese food we turned to Google and we ended up here.

We wandered it and were greeted and seated immediately. It was around 6pm and fairly empty, as I would expect for a Monday night I guess. The decor is fairly simple but clean and works well. Expect some bamboo and a few canvasses hanging on the walls depicting a tourist's eye view of China.

We had two menu options, Chinese and Japanese. We were all about the Chinese but I had a look through the Japanese just out of curiosity and it looked pretty good. Our drinks order was taken promptly and we ordered starters and mains after being given a few minutes to peruse the menu, with some complimentary prawn crackers while we made up our minds.

Starters were good value, bigger than I expected. I would have probably ordered to share if I had realised. No sooner had we finished we were asked if we were ready for our main. I figured this meant it was ready so we may as well have it rather than let it sit but then only half our order came out, with the rest appearing in bits and bobs over the next ten minutes.

Food was nice, rice portions are big enough for two to share. Once we had been served it get a bit like we had been abandoned though. In the end I had to flag one of the staff down to get another drinks order in, even though they were constantly passing by our table and we had long since finished ours.

Not a bad meal experience all told, but not one worthy of a...

This is not my doorstep local chinese. However, this was the only chinese shop I would order from until today. The last four orders I have made I have been receiving food that is incorrect e.g. noodles without pork then delivered with pork and told they will credit my account only to be told on my next order by the phone staff there is no credit on the system and the manager is not there.

Today I ordered singapore noodles and special fried rice. Anyone who eats the two will know EXACTLY what they look like. Because I ordered special fried rice without pork I was given cloggy egg fried rice with two prawns and four strips of chicken? The noodles were dry without the chilli which again was ordered without pork so a vital ingredient to the dish was missing?

Upon calling the manager 'Mary' said she will check with the kitchen and did not once appologise. I was then told she would credit my account for my next order AFTER I had told her I would no longer be ordering from them due to the lack of service. She then said she couldnt refund the foods and would have to work out how much to refund as my entire order was £29 and I qualified for their advertised £5 off on a £25 or more spend.

Surely this kind of service is not acceptable and having been a customer for many years I can say they have become complacent and their standards have dropped or both the chef and manager do not care and would rather continue to con...