Eataly London — Restaurant in London

Absolutely the Best Pizza – and I Made It Myself! 🏆 My husband and I attended the pizza-making class where we learned to make an award-winning recipe called “The Best Pizza” — and it really lived up to its name. I can say, hand on heart, it was the best pizza I’ve ever had… and I made it myself! 🏆🏆🏆 Now, I’m not usually any good with dough, so if I can do it — anyone can and I would recommend this class, for many reasons:

👉🏻1. Brilliant Location The cookery school is very easy to get to — just by Liverpool Street Station, inside the Eataly food emporium where could easily lose yourself browsing various authentic Italian produce, or have a meal or drink at one of the many restaurants and bars. From our class windows we could see a lovely view of the iconic Bishopsgate towers.

👉🏻👉🏻2. Seamlessly Organised The class was very well thought through to the minute detail. We were a small, friendly group and had everything we needed. The ingredients were top quality, and although we had the option to purchase them from the shop nobody tried to sell anything to us. My husband has dietary problems with tomatoes, and Dimitris and Mami supplied toppings like tuna anchovies and cheeses.

👉🏻👉🏻👉🏻3. Exceptional Teaching Our tutor Dimitris was outstanding. Although the class lasted only a couple of hours, he took the time to have us introduce ourselves, which made all the difference. (I’ve had university lecturers who didn’t bother to learn our names over an entire term!). Dimitris does know his ropes! He has two award-worthy recipes up his sleeve: one for pizza that’s out of this world, and one for teaching that leaves a lasting impression. His passion is the yeast that made motivation and confidence rise. However, for me, the real achievement was that I finally learned how to make proper pizza and focaccia crust - a skill I’d been trying to tick off for years. That’s why it feels like a giant leap for me and a new level of cooking. 🫶🏻🫶🏻🫶🏻

👉🏻👉🏻👉🏻👉🏻4. A Fantastic Team Dimitris was supported by Mami, who made sure everything ran smoothly. She looked after us very well. Her warm, kind, and attentive personality made us welcome. Without her hard work the class would never be the same. 🌹🥰

👉🏻👉🏻👉🏻👉🏻👉🏻5. Wonderful Atmosphere The whole experience was sociable and enjoyable. We were offered drinks, given our aprons to take home as souvenirs. We took home the dough which we made, plus the most important thing – the knowledge and confidence to recreate The Best Pizza at home.

I cannot recommend these classes enough. You’ll walk away well-fed, looked after and proud of what...

🗨"The managers lead by example, and do what they say. It's different from other places I've worked. "

This was the quiet response I got from a young male employee. On my way out, I stopped by a counter to ask about the day-to-day culture of the organisation.

It was my 2nd or 3rd visit, and this time, I visited on my way home after an enjoyable business conference.

Within seconds of arriving, I noticed how much it felt like a fun food adventure park, filled with amazing colours and ingredients!🎉

It reminded me why Italy's 'Eataly' feels special: there is something (food or gift) for EVERYONE, and each item, large or small, is beautifully crafted and presented for our delight. ✨️

Being here, even before purchasing an item, made me feel as though I was giving a gift to myself - without having to fly to Italy (less carbon footprint)! 💝

If I could make one recommendation? Visit on your own, at least once, to fully immerse yourself in the different foods from Eataly.

The Eataly London offer is fourfold: Restaurants, Foodhall, Market, and a Cooking School.

It is clear how intentional this brand is, in its aim to make food a joyful, loving, and creative experience. It succeeds in doing that!

As someone with experience of premium food & drink brands, I was in my happy place walking around and studying their packaged products - confectionery, condiments, and more. With each find, I imagined how hard the owners, managers, and team on the ground must work to make (our) customer experience positively memorable.

No organisation is perfect, but this operation is really impressive. That's why I asked the question on my way out.

It's a good thing when customers and workers feel the same about a brand.✨️

I've another meeting nearby next week, so I'll come back for...

would like to make a complaint about a recent incident at Eataly. Yesterday evening I bought fresh pasta (photo attached) and when I opened the package, there was mould inside. Today, I went to Eataly to return the package. After waiting 5 minutes at the Info Point, finally someone very grumpy showed up. When I showed her the package, she only asked if I wanted the refund or a replacement. No apologies/ smiles/ hospitality. I said refund and that was it.

There are 2 problems here: How is it possible you spend a lot of money on “quality products” and you get rotten food? For example, a couple of months ago, I bought mozzarella from Eataly and you couldn’t possibly eat it - it was sour and musty, so I had to throw it away. Maybe I should have brought it back and ask for refund. But why does it have to come to this? Today, I wanted to buy salami but again, there was blue mould on the white coat. Why is the customer service so unfriendly? Last week, we had dinner at Eataly, on the terrace and after I paid and left, I realised my card holder was not in my bag. I went to the same Info Point and the same lady cut me off saying nobody brought her any lost items to the lost and found section. She opened a drawer (I imagine that was Lost and Found) and she said “No”. And that was it.

I have been living with an Italian for years and we’ve got sooooo many Italian friends, and we travel to Eataly very very often, both north and south, so we know what hood Italian food is and how friendly and nice Italians are.

People in London (or around the world) could make an idea about Italy and Italians based on the service and quality of products at Eataly. But...