Pizaza — Restaurant in London

I've just downgraded to two stars due to an oddly bureaucratic experience. My son and I came in for the lunch special, which includes a plain pizza, fries and a drink for £11.95. I requested peppers on the pizza, and the waiter said that it would cost £1 extra. I agreed.

After the chips were prepared, the waiter came back and informed me that the manager said that the lunch deal would not apply. I spoke with the manager, who clarified that this was indeed the case, and that it would cost an additional £2.50. I said that I'm happy to pay this if indeed it's the case, but that I found this practice a little odd, and would she reconsider. She said that she can't change this policy.

I then asked her to proceed anyway, without the deal price.

Now, it's not the money, but the weirdly inflexible deal terms that were brought up after they had started fulfilling the order. It's certainly within their right to not change their deal, although not a good idea in my opinion, and especially not after a waiter had accepted my order. It is not exactly a "difficult customisation".

Food was decent, place is clean, the kids' play area is a nice touch. Unfortunately, the friendliness level has...

What a soulless, miserable restaurant. No music, tatty menus, crumbling walls and a waitress who looked like she'd literally rather be doing anything with her life apart from this. Our chips came out about 10 minutes before our main course, the waitress could not be bothered to find out about whether there was gluten in the dishes when we asked her and just made it up, then went to find out when really pressed. She was drinking coffee behind the bar and we had to either yell at her or go over if we wanted anything. The pizza was burnt. The vegan cheese was awful. The waitress didn't crack a smile or give us any kind of pleasantry or politeness. It was just a miserable experience for my little girl's birthday. She's only three and usually loves going out but turned to me and said "mummy, me eat pizza at home" so we left with a takeaway box. The waitress didn't bother to say goodbye. We won't be...

Ordered food from Deliveroo at 22.40pm, ETA for one pizza and a milkshake was 20 minutes, the order kept being updated every ten min to a later time, I received a notification at 23.55 that my order had been cancelled.

If you do not have the capacity do not accept an order and make a customer wait for and hour before cancelling on them.

I can say that out of all the Pizaza branches my experience with this branch is the worst they have bad attitude and the food 50 per cent of the time is cold when delivered.

Very disappointed with...