Pizza Hut — Restaurant in London

I had been with my friends at pizza hut restaurant at Uxbridge bridge road Hayes on 6/02/2025 around 5:45 pm and the waiter told us that we need to order online. Not realising that the pizza hut app and restaurants operate differently I by mistake made an order on the app for collection. As the pizza hut address showed up as Uxbridge road I thought that it's the same one. As the waiter inquired of us, he told us that it was a big mistake and I have to cancel the order there and re do it online. So I called up the delivery hub for cancellation and had a word with than manager but he told me that the order is already in the oven. The waiter at the pizza hut restaurant took over the conversation with the huts delivery manager over my phone and later he advised me that the manager said to contact the customer support for refund. After that we had a whole new order placed at the pizza hut restaurant. After that I sent an email to pizza hut customer services and they took about a week to respond as they waited for the hut managers update. However it's very disappointing that the manager has declined my refund application even though they were the the one who had advised me to apply for refund through customer care. I am not able to believe that such a renowned brand like pizza hut could do anything like this. I ended up paying for food that I didn't collect just because they adviced me that it would be handled by the CS pizza hut. And now they say that they can't do anything it the manager declined the claim. Why in the first place was I given false assurance. I would rather Go and collect it than to order again in the restaurant. Would never give a thought of having...

I don’t often leave reviews, but my recent experience at this Pizza Hut location absolutely deserves recognition and it’s all thanks to our exceptional server, Rais. From the moment we walked in, Rais went above and beyond to create a warm, welcoming atmosphere that made our family feel right at home. His professionalism, attentiveness, and genuine friendliness elevated our visit from an ordinary meal to a truly memorable outing.

Rais was incredibly knowledgeable about the menu and helped us choose the perfect combination of pizzas, sides, and drinks to satisfy everyone’s taste buds. He was patient, helpful, and made sure every question we had was answered with care. You could tell he genuinely enjoys what he does and it shows in the service he provides.

Now let’s talk about the food: the pizza was outstanding. Piping hot, perfectly cooked, with fresh toppings and that classic crust we all love. Honestly, it was leaps and bounds better than any delivery we’ve had in the past. This dine-in experience completely restored my faith in Pizza Hut. You can taste the difference when it’s served fresh and with pride.

Thanks to Rais and the team, our evening was not just dinner it was an experience we’ll gladly come back for. If every Pizza Hut had a Rais, I’d go there more. Five stars...

I went into the premises so I could place my order which consisted of a large Margarita and a portion of garlic bread 🥖. The worker commenced preparing and placing it into the oven. After about 15/20 minutes he removed the pizza 🍕 and placed it on the side; he has some sort of strange urge and started to place his hand 🤚 into his underwear well I’m assuming as I wouldn’t know if he is wearing one or not and scratching himself precisely where his. Ass hole aka Anus would be this went on for around thirty dirty seconds! Then he dipped his two fingers into MY pizza 🍕 the one he placed on the side and put them into his mouth 👄 looked an me and said in a FRESHY accent ummm very tasty 😋! Then he picked up the SAME slice and started to eat it! NEEDLESS TO SAY I DID NOT WALK OUT I...