Pizza Hut — Restaurant in London

I’m personally not a massive fan of Pizza Hut, I’ve never really had a great experience. However, my partner loves it for some reason and as it’s his birthday I agreed to having Pizza Hut.

Now, we’re only down the road from the shop. Not even a 5 minute drive but for some reason the delivery times are ridiculous. We got our order. Two large pizzas, two sides and various dips. All of the dips were missing and my pizza was not what I ordered.

I’ve seen previous reviews talking about the rude staff, the guy who picked up the phone apologised and nicely said he’ll send us another and the dips we were missing. But they were out of BBQ sauce. (Which was one of the dips we ordered) but whatever.

So, 30 minutes later, I have my pizza and dips. Nice and hot. I take a bite, and I don’t know if this is just how this shop does their bases but it’s so soggy and basically raw. I just picked at the toppings, which I can’t complain about but I would’ve liked to eat a pizza, not some heated veggies and meat.

It would be a one star but the guy who picked up the phone was very helpful. I wouldn’t eat...

I am disgusted with one of your employees! My friend pre ordered a delivery at 9:00 am for 1:00pm this afternoon we waited 45 minutes for the delivery and the lady who brought the food rang my friend up and told her she is lost and dosent know where she is and she decided that she shouldn't bring the order , which then I took the phone and decided to speak for my friend and say you are coming my friend has payed your place for the food and she said give me directions we explained to her completely where it was , then 15 minutes later she rang us and said she was outside in the car park where I should go out and collect it when I shouldn't ? She should come to the door don't you think? And she said to us in demand that we should give her another address? To the dentist that is above us which isn't our address I am disgusted with this women's attitude that should have good customer service the food...

Ordered from £5 menu on line, and phoned through immediately for a change of topping (no cheese and a gf base) due to dietary requirements, however due to a shortage of GF bases they couldn’t complete the order, unfortunately I couldn’t get a refund, but the store did agree to change the order which they had already started to another topping, which my son who had just arrived home would eat… still disappointed I couldn’t get my pizza or a refund, but at least the pizza won’t go to waste and they were most apologetic on the phone…. Update, just had the delivery and they have kindly included the additional pizza for free!!! Good...