PizzaExpress — Restaurant in London

I literally just dined in here not even 30 minutes ago and I’ve never been more appalled at the behaviour that was executed by the staff. Both me and my friend were treated in a unwelcoming and unpleasant manner, as soon as we arrived we were met with a very hostile man waiter who ignored me when I said good evening and looked me in the face and walked off, then we were sat in a constricted area so we asked to kindly move somewhere more open if possible(there was free seating so that was the only reason we asked as if it seemed extremely busy we wouldn’t want to interfere ), and I was met with rudeness straight away. Then it got worse… we went to order and we ordered 3 mains and a starter but for the salad I was change it around about to suit my dietary requirements and throughout the whole process of receiving our order he kept raising his eyebrows and huffing and even said ‘wow’ mid stating the changes and his attitude and behaviour was utterly disgusting.My own father works as a head chef in pizza express and I have never ever in my fathers 10 years of working and going to many diffirent restaurant been treated in that way. He continued to give me very weird and hostile energy, to the point I got so overwhelmed that I ignored him. As a result he changed our table waiter to another person who to be honest wasn’t any better. They also got my order wrong and blamed it on me, and I knew they were talking about me and my friend because other waiters and even the kitchen staff came and would look at us and then walk back inside the kitchen. I geniunely have never been more disappointed, I am not rude nor would I did I come across rudely for you to disregard and treat me less than you because that is exactly what it felt like. Absolutely appalling behaviour towards customers, if you cannot treat all customers fairly i Surely hope you learn to. Thank you very much I was table 25, me and my friend were present just us two. We ordered a beetroot Buddha bowl, pollo pesto...

I had an incredibly disappointing experience at Pizza Express. We arrived at 7:59 PM for our 8:00 PM booking and were barely acknowledged—just pointed to a table by the window with no guidance or assistance. From there, the service only got worse.

We were completely ignored until 8:30 PM before anyone even took our order. At this point, we decided to order both drinks and food together, unsure if the bald waiter would even bother returning for a second round. To make matters worse, a couple who arrived at the same time as us (and were stood directly in front of us waiting to be seated) had already been served, eaten, and were browsing the dessert menu while we were still waiting for basic service.

When our drinks finally arrived, they were plonked down on the table without a word, and the waiter immediately walked away. The food experience was no better—service was just as impersonal and dismissive, though we were at least asked if we wanted black pepper on our pizza.

The only moment of polite service we received was when we asked for the dessert menu and were given a single word in response: “Certainly.”

Overall, the service was slow, inattentive, and completely lacking in basic hospitality. I wouldn’t recommend this location unless you’re happy to be ignored while other diners receive timely and...

I booked a table for 3 for World Pizza Day. I was looking very forward to this meal. I was with my 12 month old baby. We were shown our table. The first thing I asked the slow waiter was if the free pizza offer was still available he said yes. I said can I proceed to order, he said it’s only for customers wearing stripes. I had a baby in my arms and was unable to take my coat off either way, yet he didn’t care. When I said can you ask a manager, he had forgotten to ask as I was left waiting for a response for 10 minutes. I had to ask him if he had an answer. He said sorry we can’t offer you the free pizza because you are not wearing stripes. I was appalled as I travelled far for this, and they could’ve made an exception, like really did they want me to go home, get changed, then come back, with a baby who was hungry, tired, and fed up at this stage due to the lack of customer service and appalling treatment. In conclusion, my experience was ruined and I won’t be returning to this particular Pizza Express. I would recommend the Millbank Pizza Express as I went straight there after this entire ordeal. They were so accommodating in the Millbank Pizza Express. Please avoid the Victoria Street Pizza Express, you’ll just be faced with rude, slow, disinterested workers...