PizzaExpress — Restaurant in London

Lovely place for lunch after a visit to Kew Gardens, only a short 10/15 walk from the gate. Cheap prices and consistent food across all their branches. They have an upstairs section too but this was closed when we visited.

Went for dough balls, halloumi bites, Pollo ad Astra pizza and Fiorentina pizza and it was all delicious and service was fairly fast. We were quite disappointed by the drinks through. They had a new “Peach sparkle” drink advertised but it was just poured out of a can into the glass.

Most staff are very friendly and helpful, the gentleman who took our order was very attentive towards allergies and we had people check in on us throughout the meal.

However, there was a waitress who seemed like she was having a bad day and was yelling at the chefs in the kitchen and arguing against another waiter. She also tossed around spare chairs for another table when they didn’t need it. It was quite awkward to watch and the other waiters looked embarrassed on her behalf. This is the first time I’ve visited this branch so I can’t comment if it’s like this all the time but it was really uncomfortable to witness and we tried...

Went to pizza express yesterday at 5/6pm. It wasn’t busy at all. Maybe 5/6 customer seated. Anyways I sat down and waited 15mins to be asked what I would like to drink or eat. I now have told them what I would like to drink and what I wanted for starter and mains. The starter came before the drink and when I asked about the drink I saw the guy making it. After he have made it it was sat there for 10 mins so I had to ask again. I ordered a lemonade, who serves lemonade in a wine glass? Like come on seriously? The staff are standing around talking and laughing and the manager is joining in. This is a business not a playground. This is a place where your customers choose to come to receive a good level or service instead they receive a service that is less than 1 star by people who have no common sense and professional attitude. I have to say I am shocked, 15 mins for a drink and the waiter even forgot to bring it after he had made it. Everybody who works for this branch needs extensive training or hire people who actually do a good job and hand out a professional service and most importantly doesn’t take 15 mins to bring a...

I recently visited Pizza Express in Kew and had an absolutely fantastic meal, alongside some amazing service from our waiter Arsh. I haven’t been to a Pizza Express for a couple of years, but I feel like they’ve upped their game in terms of the quality of both the food and the restaurant. Upon arrival, we were greeted and shown to a table, where we were given one of their menus – and I have to admit – it took me a while to decide what to eat as it all sounded so good.

I settled on a Padana pizza, with some dough balls to share to start with – as a visit to Pizza Express wouldn’t be complete without dough balls. The pizza was gigantic and really flavoursome; I added some chicken too, which really added another dimension. For dessert, I went for one of their smaller desserts with a coffee, which was a great idea, and the Biscoff cheesecake was amazing.

The service we received from Arsh was as good as the food. He was friendly, attentive, and nothing was too much trouble.

I would highly recommend a visit to Pizza Express in Kew – it’s a great option after a day wandering around...