Rahmans Kitchen - Bexleyheath — Restaurant in London

If I could, I would give them 0 stars, this is mostly due to the manager of the place.

Last Sunday when the snow was settling, I ordered from a few places but due to the snow many places cancelled as there were no drivers available.

I decided to order from here £71 worth of food. I decided to call the establishment to confirm if there are drivers, the store manager said he would call back and let me know. He called back and stated that there were no drivers around, so I told him to cancel it for me which we both agreed.

The next day I realised the order was completed when there were no drivers and no food was delivered. I contacted Uber Eats and they said I was not eligible for a refund which personally I don’t blame them, due to it being over £70+ and it stating it was completed as many try do fraudulent activities with Uber orders.

So this was the restaurants fault for completing the order. I called the next day to state this, the manager kept stating to contact Uber Eats. What is worse is he was very unprofessional, arrogant and showed no compassion or understanding of the situation.

We decided to come down to the establishment, just like on the phone the store manager was very arrogant, and even tried to accuse me of lying as I mistaken £71 for £73 even though he had the receipt in his hand.

He was trying to get me to sit down also which I wasn’t a fan of as this was shown as very patronising and condescending.

As he kept interrupting on the phone, when I went down to the establishment, I stated to let me finish speaking before interrupting, and he did not even let me finish a sentence which really made this situation frustrating and difficult.

He then stated to speak to the owner on the phone in regards to it, and during this time he made me and friend feel uncomfortable as he kept giving us sneaky looks when we weren’t looking.

The owner spoke on the phone to me, I explained the situation to him he was a lot more understanding, he stated that he will contact Uber and let me know and either way I will get my money back, he told me to leave my number which I did and also left my friend’s number.

He said he would call the next day, which he did not call the next day, and even though the owner was being understanding I felt like he just wanted us to leave.

To be fair I have no issue with the owner, however he really needs to check out the store manager as we had a horrible experience, and all we wanted is for him to be understanding and not be absolutely arrogant with the situation as this was a lot of money being spent.

I would avoid this place due to the...

Me and my husband went to this restaurant for dinner. The restaurant was very hot, we thought probably because of the weather. We were starving so we wanted to order our food first as we knew it would take time but the waiter was rude enough to tell us that we HAVE to order the drinks first ( he did not take our food order before the drinks ). Now the biggest dissapointment was the food! we got our chicken biryani which had no fried onions no garam masalas no raita or onion on the side..it was nowhere close to biryani but was more like a bland fried rice which was served with a weird vegetable stew. The next dish was butter chicken which had no cream or butter in it...it was completely sweet as if the chef had mistaken sugar for salt..the gravy was not creamy it was just thick and had very strong taste of coconut (unusual for butter chicken gravy!!!). It was inedible for us so we informed the waiter. He said that he would fix it and bring it back. It came back with the same taste...not even a bit difference so I had to tell him again. He said that there was nothing he could do and offered me to change the dish but since we were already unhappy with two dishes and had stayed there for long enough we decided to cancel the dish and told the waiter that we are not going to pay for it. I finished the naan I had ordered dipping in the vegetable curry that came with biryani. Paid and left immediately. Overall the MOST HORRIBLE EXPERIENCE I've had dining out in my life so far. From the waiter's attitude to the food..nothing could save this evening!!! So I would like to rate this place no star at allll!!! never ever...

Overcharged! We visited yesterday (on a Sunday) with six adults and five children (all under six y/o). Overall we really enjoyed our food and found the staff to be very friendly however upon leaving the restaurant, having paid £92 per family, we saw a notice on the door with the Sunday banquet deal of £14.95pp & KIDS UNDER SIX EAT FREE. As we were not advised of this deal by the staff we ended up paying full price for our adult meals, plus £7.95 per child for nuggets & chips! This deal should have been brought to our attention by the staff when we were seated. Because of this we left feeling disappointed and a bit ripped off. Hopefully the staff will make future diners aware of such deals to avoid further...