Starbucks Coffee — Restaurant in London

"The poor service standards in Kew Gardens just keep getting worse. Went in Tuesday afternoon (June 10th) for lunch and encountered yet another staff member with a serious attitude problem. Zero basic manners - no 'please,' no 'thank you,' just pure arrogance and rudeness throughout the entire interaction. The whole experience was made even more ridiculous by their insistence on taking a name for the order when I was literally the only customer in the place. Completely pointless corporate procedure that just wastes everyone's time when common sense should prevail. It's frustrating when businesses can't seem to grasp that basic courtesy and using your brain about when to apply policies would go a long way. When you're dealing with one customer and can't even muster basic politeness, you've got serious problems with your service culture. There are better options around where staff actually understand that treating customers decently is part...

I went to Starbucks this morning for coffee. I specifically mentioned while ordering that it was for have-in, but when the drinks were ready, they were given in takeaway cups. I politely told the staff member that I wanted them in mugs instead, as I had requested. Instead of simply correcting the order, she became rude and started raising her voice, questioning why I needed mugs.

As a regular customer who comes to Starbucks every day, I found this behavior very unprofessional and offensive. I had to explain that I had paid for my drinks and that it is my choice how I’d like to have them. Despite that, she continued mumbling and showing a poor attitude.

This kind of treatment is disappointing, especially at a place we visit daily. Starbucks should ensure staff treat customers with respect and provide service without...

I’ve been coming to this Starbucks for about 2 years now and I’ve only ever had good things to say about it except recently this newer worker, his names Josh I believe has completely ruined my experience here in several separate occasions. It’s come to the point that if I see him behind the till I don’t order anything from here anymore. He’s served me food more than once without using tongs or any gloves of the sort and it’s absolutely disgusting and unhygienic. I constantly see him touch other peoples food without gloves too and it’s just vile. Honestly sickens me. Haven’t seen him wash his hands or use any sanitisers either so God knows where they’ve been. He doesn’t look very clean himself either. I’ll be making a proper complaint about him as-well but do be careful of...