Subway — Restaurant in London

Must avoid this subway. Poor customer service. They made up their own rules. Ordered a sandwich and kids meal was told I could only have the yoyo with the meal and not a cookie or crisp whereas it clearly said on the poster I could choose from either of them. Upon confront the rude staff she made a face and said I would have a pay £1 difference. Not only that she didn’t give me the kids box or activity pretending they were out of stock, upon asking for compensation she got very rude and said it’s not included in the price?!? She then proceeded to contact her manager before handing me bag and activity which were apparently out of stock. Lies upon lies....

My partner ordered a brie sandwich with red peppers, onion sauce, lettuce and cucumber. What she received was a stone-cold sandwich with lettuce, cucumber and red onion. When we spoke to them on the phone, we were told that they didn't have any brie, but rather than calling us to offer an alternative at the point of ordering, they decided it would be better to send that feeble excuse for a sandwich instead and made no effort to send a replacement. Shocking customer service from a team that very clearly doesn't care about customer...

they have been closing 30min to 1 hour early nearly everyday I am very annoyed to go there to find the shutter half closed and the person inside ignoring me. very rude customer service really appalling. majority of the times I've gotten a sandwich from this place it was half heartedly made and didn't taste at all enjoyable there food lacks as well as there skills and service. I would not recommend this place to anyone, the only reason ive even gone back is to hope they've got new employees that do...