The Castle — Restaurant in London

1/5 stars. We had a party of 8 attend the Castle for our friend’s birthday. We were shocked by the lack of professionalism, general manners and overall experience. Many incidents occurred; firstly, we were having to go downstairs after we had been seated in order to order drinks as the waiter was nowhere to be seen. The Bloody Mary’s had been made with a blender so it essentially was a tomato juice smoothie. We ordered bread and olives and waited for an hour for them. We were told multiple times that they were ‘just on the way’. Which in fact was a plain faced lie. Our food eventually arrives- with Yorkshire puddings on the gluten free roasts, meaning after 2 and a half hours of waiting for food, 2 people in our party had nothing to eat whilst everyone else had food. They returned their plates which had been heated up and was thus dry. I had my fish and chips and asked for ketchup and after chasing for the ketchup was told that they had run out. Yes, you read that right. In a pub and a restaurant, there was no ketchup on the premises. I left to go to the nearest tescos to spend £4.50 on some ketchup for the table. All the glasses we were served in were filthy. The manager was a rude , obnoxious and arrogant woman whose tactics to intimidate us with her passive aggressiveness not only highlighted her unprofessionalism but also her lack of any social awareness that this was an uncomfortable situation for us all. After requesting to remove the service and explaining all of the issues with the food, the entitled manager removed probably 15% off the bill. I asked for my fish and chips to be removed as I had spent £4.50 on ketchup to which she obliged. TERRIBLE EXPERIENCE - avoid...

I went to the castle for two of my friends birthdays and had a terrible experience. The service was appalling and the staff were incredibly rude. After being ignored for an hour we managed to order food but our starters, which were bread and olives, took well over an hour to come. The staff continually said they were about to bring our food up when it was nowhere in sight and we had to chase multiple times. Our mains arrived over 2 hours after ordered. In our group we had a few allergies including anaphylaxis and celiacs and were told this was the cause of the delay due to to kitchen needing to prepare but when our mains finally arrived the celiacs were served roasts which had gluten additions and had to be taken back to the kitchen, reheated and replaced causing further delay. The manager was incredibly rude and laughed at us when we complained politely about this. When we pointed this out no apologies were made and another delay incurred. A few of our party asked for ketchup and we were informed there was no ketchup at all so we had to go to the shop ourselves and buy some. All of the glasses we were given were dirty with bits of food on them and when we asked if we could have another glass we were brought more dirty ones. The manager was unfriendly and rude when we explained it was a birthday and we felt let down by the multiple issues we had and did not apologise once despite the fact some of the mistakes could have led to serious allergic reactions, but instead laughed at us. We felt belittled and upset - do not eat here at any cost. If I could leave 0...

Avoid at all cost!!!

Would give minus stars if it were possible. Had a reservation for Sat 30th. Upon arrival got shouted at with : "What's wrong with you people today". Despite reservation outside got told that no table was available. There were at least 3 visibly empty tables. At first got told they were all booked by someone else. Upon insisting eventually got a table which had stains of mayonasie, etc and a pile of some disgusting stuff on the seats. Got told that they will not clean it as they were full and the expectation was not to get good service. Eventually upon insisting to get proper service they told me to leave or get served spit. Never seen anything like this in my life. Avoid at all cost!!!

Reply to the shameless reply of the "owner"

The mere fact that the reply to this review is a completely fictional and rather surreal story intended to justify my original depiction of events should tell everyone what the expectation is in this establishment: no customer service, no desire to improve, no accountability for the staff actions.

In this day and age, and especially after the events of the last 2 years and the position hospitality was in, this attitude is completely unacceptable. I am glad that we left, as we found a much cleaner place with sufficient, extremely friendly staff who were acrully glad to have us as customers.

Anyone who ever worked in hospitality could tell you that your approach only goes one...