The Cuckfield — Restaurant in London

Booked a table for six yesterday, the whole process of scanning the track & trace was rather protracted & caused unnecessary queues at the door. Being that everyone had to prebook surely the proprietor would have considered how many staff would be required in order to prevent ridiculous delays in being served. The system also failed preventing people from placing orders. Moreover our food arrived one at a time & was cold. All in all it was an expensive experience that I would not wish to repeat especially as the prices for drinks & food have been hyped. So much for having time to prepare following lockdown, this establishment was a huge disappointment.

My response to The Cuckfield's rational for poor quality food & service.

Hi again

With all due respect as an NHS employee I'm fully aware of the regulations pertaining to track & trace, that was not the issue but rather that the QR code was low down on a plinth thus making it difficult to scan whilst holding coats/bags etc; placing it at eye level I'm sure would be more efficient.

Whilst the environment must be ventilated of course that is absolutely not a good reason to serve cold food espcecially at a cost of £13 for a burger & chips I expect more, wouldn't you agree?

We have all been aware of when pubs would were due to reopen, adequate time to engage enough staff etc. On the plus side the staff were very polite & apologetic !

I hope you have managed to rectify your teething problems, it's fair to say that only the Cuckfield were not prepared, we visited 3 other establishments near by & had a very pleasant time & good hot food too.

I would not rush back or recommend The Cuckfield in Wanstead.

On Thu, 15 Apr 2021

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Annie

1 star Booked a table for six yesterday, the whole process of scanning the track & trace was rather protracted & caused unnecessary queues at the door. Being that everyone had to prebook surely the proprieto... The Cuckfield Response from the owner Hi, thank you for your feedback. Unfortunately pre booked tables still have to track and trace, it is a government requirement and has to be done before we can serve you. We are working on ways to mak...

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I don’t normally write negative reviews, but a full day afterwards and I’m still quite upset about how my family and I were treated by this pub. We got turfed off our table with virtually no warning, like it was a work canteen, halfway through our not inexpensive meal and with no help to find somewhere else to sit. Someone who looked like a manager was off-hand, dismissive and implied he didn’t care about our experience but just wanted to free up the table. This left me to shepherd two elderly infirm parents around a packed pub on a Saturday afternoon carrying glasses of wine and plates of half-eaten food.

I like the pub, been there a few times and the food is good, but it's the first and last time I'm taking people there for a meal. It was embarrassing and uncomfortable.

A Saturday afternoon shortly before Christmas, so seats were understandably scarce. But there were too many tables crammed in and a serious failing in highlighting if tables were reserved when paying for the food in advance - bad signage and no mention when ordering and paying, despite the fact we had to give the table number which was entered into their system.

Shortly after our food finally arrived we were told we had to vacate our table because it was apparently reserved in 7 minutes’ time, but no help was given as to where my elderly disabled parents could find an accessible seat to continue eating their meal. The first member of staff who came up to our table was perfectly polite, but then a second person (who looked like management) appeared 2 minutes later, oblivious that we'd already been told and was verging on rude (for avoidance of doubt, we didn't try to refuse to move). The signage was a chalked scrawl next to the table number that appeared to indicate it had been reserved at 1.30pm and that those patrons were to "leave @ 4.45pm". We’d sat down at gone 4pm assuming the table was now free for the rest of the afternoon. Again, nothing was said when we gave our table number and paid for the food order with 40 mins to go. We'd only picked that table because the one we'd sat at first was being blasted with cold air every 2 minutes by people leaving the fire exit open coming and going from the beer garden. Another table became free just in time, but after having to scan the room for 5 minutes while our food got cold, wondering if we were going to find ourselves in an argument, we couldn’t enjoy the rest of our meal and didn’t bother with...

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