The Green Stag — Restaurant in London

Fawlty Towers without the personality

Rang to book a table several times. No response and no reply to voicemail. Turned up and it was empty - we should've cut our losses then.

A surly waitress took our order. We thought her English wasn't good but turns out she was just rude. After nearly an hour and having to chase our starters, 2 out of the 4 dishes arrived. My partner's "fiery hot" chicken wings were not hot in either sense of the word - they were cold and not at all spicy. My duck pate tasted like it had come straight from the pack of a supermarket value range. Lots of it (a whole pack I would say) but very bland and only one tiny piece of toast to go with it.

Our two guests did not receive their starters so we chased again. By now my partner and I had finished ours. Several minutes later, surly waitress then appeared with our mains (having not cleared the table from the previous course and our guests still awaiting their starters). We told her we weren't ready for them. "You don't want them?" said surly waitress, becoming more surly by the minute.

At this point we complained again to another member of staff about the lack of starters. Of surly waitress, we were told: "I believe she has some personal problems - we have had issues like this before." We all have problems - if you can't do your job properly you shouldn't be there. Besides, there is a lot more wrong with this place than her.

Several minutes later they brought out our mains again, WITH the two missing starters. You could maybe understand a few mistakes if they were busy, but it was still empty. At this point, we were fed up and said we would just have the mains, as it was too late for the starters and we were going to a show so had no more time to waste.

We all had the fish which was supposed to be in a tempura batter but in reality was thick and stodgy. It was vile. We left most of it.

This place is expensive - even with Tastecard discount, the food is of poor quality for the price and the service is appalling. We were given a further small discount on the bill which was appreciated, but really we should have only paid for the drinks - it was that bad and put a dampener on a special evening with my family, who I don't see very often.

Copthorne Tara is an otherwise nice hotel and the Brasserie is letting the side down - they need to overhaul this restaurant...

This place is not good. Not good at all.

The staff don't know what they are doing. The seniors seem to drift about aimlessly not giving any direction

We dined here twice. First time I ordered one of the pie options. Told they didn't have any. Asked for another. No pie options at all. Ordered something else and that was ok, though the fries were underdone

Made the mistake of the next day going back. What a disaster. Here's why:

Waited 10 minutes at a table for a menu. Then when we got there waited another 10 until I spoke up to get for some service

I noticed that the only way to get anything sorted was to be direct with them. They seem to have no order, no rhyme or reason to serving people

Tried to order the pie. Didn't have Steak or Chicken pies, Was offered apple as an alternative ?!?!?!?!?

Admittedly it was busy, but was shocking how it was run. Saw the bar person cleaning a pile of glasses by literally moving one glass of the bar to the dishwasher at a time. Seemed like she was away with the fairies, whilst people were still waiting for drinks, Additionally,, people at tables were waiting for drinks, and yet if anyone walked up to the bar they were served straight away, whilst the rest of us remained thirsty

Infuriatingly, a pilot from an airline would walk in with repeated requests and it seems he might have been the messiah as whatever any of them were doing, he got served first. Look I don't care if you stay there each week but wait your damn turn. People in that bar fly with your airline - I won't if you think you are that damn entitled

I waited 20 minutes for a beer, and it was only when again, I asked where my drink was, that the bar person was instructed again to get it. But then they had run out of Amstel, so asked for a Moretti. No they then ran out of that. Management - keep your bar stocked!!!!

Dessert took 25 minutes for 2 cheesecakes. And they weren't great.

Also, I don't want serving by a person who has a personal hygiene problem. Buy some deodorant ffs.......

When I am paying $1000 for four nights to use a hotel, which to be honest, ain't great when I have to fix the TV and clean what looked like snot where someone had sneezed on the window, and found someones flip-flops under the bed, well it is bad. Really bad. Don't stay...

The staff had zero control. There was no one to guide us to A table when we arrived, even tho we stood right next to them. They seemed to be too stressed out to talk to us. We had to ask one of the staff to get to order since no one came. The waiter we ordered to did not write anything down. We waited 40 minutes until the food came and it didnt have all that we ordered with it. A new waiter came with the food and had no control of who to bring it to, she went to many other tables until we managed to get in contact and get our food. When we got our food they didnt come with the drinks we ordered, and when asked for it she told us that they were free for the drinks we ordered. When we were finish it was a big problem to get to pay for our food! They had no control over the orders and the waiter told us to wait while he let other people behind us pay. When he was done he told us to go to someone else to pay. We went to another person who also struggled to help us. We had to wait long until they finally let us pay for our food. Will...