The Greyhound Kew — Restaurant in London

Shocking from start to finish - firstly we chose the place because of the menu, arrived to find a very small limited available amount of items - when questioned if this was the only menu they said yeah sorry! No explanation before or why it was reduced. Service is good at the start then they forget about you, we ordered drinks which came promptly but then we ordered food from the limited menu. 3 Wagyu Beef burgers, 3 “Vegan” bean burgers (see pics attached) 2 of us being vegan and 2 vegetarian it was the only option anyway. Imagine our surprise when these vegan burgers arranged - all with bacon and cheese and one even with extra bacon and cheese!!!!! When we questioned the waitress she really couldn’t understand what the problem was and told us that was how it comes!!!! When she eventually got a senior person involved they explained vegan to her and she rolled her eyes and took the food away - no apology - we then waited a further 45 mins for the new burgers to arrive. The beef burgers were swimming in grease and juice from the pickles but had a good flavour. The greatly anticipated bean burgers when they finally arrived had some apparent smashed avocado, which must have been half an avocado thinly spread amongst 3 burgers and almost non existent. The salsa was fairly laughable, when we asked the same waitress where it was she pointed us towards a 5 pence piece worth of red sauce that was on the base of the burgers, take a look at the pictures and you just might spot it, she advised us that salsa (her definition and explanation to us) is basically Tabasco sauce if we didn’t understand and as it’s so hot they didn’t put much on at all because nobody likes it - we asked for some more to give a bit of flavour to the dry patty, and she again explained that it’s simply Tabasco and too hot to eat a lot, again we asked for more to give flavour, 30 minutes later and after asking 2 more people she brought us back a tiny portion of what we believe to have been sweet chilli sauce mixed with Tabasco and tasting very cheap - enough for 1 person between the three. We asked for mayonnaise for the overcooked fries and they brought us something that tasted of sour cream at its best. We politely declined desserts and requested the bill in the hope that a small apology or token gesture would be offered for the shocking experience and service but instead we waited for 35 more minutes and then was presented with full bill including service charge. Not wanting to stay any longer we paid and left promising to never return and we advise that you don’t bother either - disgraceful in the...

If you’re planning on taking advantage of their ‘Dine out to help out’ 50% of deal on mains, think twice. I have been going to this pub for 30 years and never had a problem. We have visited there 3 times recently for this deal, all of a sudden, each time we have had to question the bill. Don’t get me wrong, the food is excellent, but they’re obviously trying to make up for the discount in dodgy ways. First time they forgot to include the discount. Feigned embarrassment, they reluctantly corrected the bill.

Second time drinks we had already paid for prior to ordering the food were charged again on the food bill. We showed bank records (thanks to modern banking apps) that left no question that we had previously paid for the drinks they were charging. The fact we had to pull up our bank transactions to prove them wrong really doesn’t bode well. Despite this, given my 30 year history with this pub, we thought we’d try one more time. When we walked in a long time friend was waiting for a take away order. When the order and bill came there was no discount. My friend questioned them, again, feigning embarrassment, they corrected the bill. We ordered and paid for two drinks and sat down to decide what to eat.

We ordered our food and it was lovely. When time came to pay for our food we were informed an old friend had bought us each a drink, very kind of him. The person I was with declined the drink as he had to leave and paid for the meal, but I had one. When I went to leave, in my astonishment, they said I somehow owed them £15 and change for the two drinks, of which we only had one. I explained that they were paid for. They said they weren’t. I called my dining partner who confirmed that everything had been paid and nothing was owed. The insisted we were wrong, but said they would only charge for one. As I was in a hurry and didn’t want a scene, I reluctantly paid for the drink.

As I was heading home my dinner partner phoned me to say that the Greyhound had charged £18.00 for the first round, which should have been £14.00 and in a separate transaction, £38.00 for the mains. So again, they didn’t give the discount. They effectively tried, and succeeded to rip off not just us, but the very kind elderly gentleman that tried to buy us drinks.

The food is good, don’t get me wrong, but there is obviously something not right going on. This is an affluent area where everyone blindly taps their card without looking. They think they got something going.

CHECK YOUR BILL AND YOUR BANK...

A SURPRISING, BUT EXCELLENT FIND...

h what luck!

My Italian guest and I had decided to do an impromptu river cruise from Westminster to Kew Pier. We got off knowing we'd only have 2 hours before needing to return.

i'd not been to this part of town for some time and was horrified to discover that a pub I knew had been converted into an Ask Pizza - very disappointed.

But intent to not ruin a day eating in a chain, we walked a little way around the corner and spotted The Greyhound on pride of place at the head of the Green.

It was the hook of "Independent Family Owned" that immediately drew us in.

The joys that awaited couldn't have been more of a surprise.

It was a wonderfully sunny day and we wanted to sit in the garden. No problem, the rear of the pub had a huge summer garden with inspired pods to sit in, that not only had individual heaters should the temperature drop but also a service call button - genius. The prefect blend of Al Fresco eating with some sun & wind protection.

The Virgin Mohito my guest had was devoured in seconds, which thoroughly impressed.

I had a Crabbies Ginger beer.

I'd ordered a Corned Beef Hash to eat, which is good comfort food, but what arrived was a dish that could have graced any fine restaurant. A perfect poached egg sat atop beautifully cooked potato and exquisitely herbed corned beef drizzled in an excellent hollandaise sauce. Genuinely delicious.

My guest said her Cured Salmon was the best she ever tasted.

I really can't praise this venue highly enough. The staff were extremely efficient and incredibly attentive. The whole place felt family run as if each staff member were related and keen to impress each guest who came through the door.

The perfect way to visit is to grab one of the antique boats run by Thames River Boats from Westminster Pier take the few minutes walk to Kew Green and relax in the Garden.

But however you get here, and get here you must, enjoy this fabulous food.

Don't wait until your visiting Kew go as soon as you're able. You...