The Moon on the Hill - JD Wetherspoon — Restaurant in London

It was more synchronicity than accident that the first Wetherspoons emerged from the first year of Thatcher: the rise of this business model walked hand in hand with the gradual erosion of the Working Men’s Club, where subsidised beer was part of the overall energy of what was on offer. Back in the day, men would sit so very loyally in these institutions, often finishing a shift, going straight there to either nurse beer or watch what entertainment on offer. It wasn’t urban myth that women of the seventies and eighties marriages would walk to these clubs and serve their men the dinner there, or come in for a row. The proverbial stay at home wife still exists, though today a far different creature, being kept happy with holidays, cars and home furnishings. This bar has an ignored tourist base: all Wetherspoons now, regardless of geography should be aware of the Arbnb market. But, like all chains, it has no hope of dealing with this energy, preferring instead to deal with the constraints of blanket brand approach.

Here, moments away from the most exclusive boy’s school in the country exists a dogged Trinity: heavily pierced and tattooed staff with relationship interconnectivity with staff elsewhere in Harrow bars, gossip with customers that are not too happily married.

2 fiercely compromised gentlemen of note need really badly to hold court: one a compulsive gambler and self appointed Town Cryer/Snitch, the other a coke addict, needing cheap boooze and proximity to a nearby club that facilitates more time away from the missus. Both are guilty of rumour spreading to qualify for Anglo Saxon Village punishment. Further back from the seventies, gossips, snitches and muck spreaders were Cukked: bathed in excrement and shamed. The third aspect to this Trinity is the barring policy of Spoons. Here the really nasty alternative life of a post grad is eased with the power to barr. The town itself has the barring from this bar as a kind of weird Badge of Honor. Everyone who has it in them to give money to this institution has been barred at one time or another. Note that it took a huge amount of effort to have Greene King barr a very irritating individual claiming to be the cousin of Tim Martin.

His very best friend sits here whilst others remain barred. Another visit is due. The poor social media (almost), says it all. Wetherspoons has it’s critics but remains a great brand. Reliability, social cohesion and a sense of history are it’s strengths. BUT, it has a tendency to be one thing in the centre of things and another in the suburbs and regions. It need not be so. A visit to The Beaten Docket in Cricklewood is where a traveller will find groups of guys playing cards, backgammon, enjoying each other without a whiff of a chance of one of them stabbing the backs of the league. Centrally located Spoons are a boon. If thinking that this bar represents brand or locale it serves, think again, go instead to the Three Wishes in Pinner or the Spoons...

Drinks and atmosphere was good. Getting your first drink was also very easy and well executed. However what followed I have never experienced in my life in Harrow or anywhere else in the world. I was refused a second drink initially for no reason. The server (Reggie who served me firstly!) has the right to refuse and I didn’t make any issue and my friend stepped forward and ordered in my place. Reggie was taking the order and stated he will serve my friend and another but not me. Stating that I have had too many drinks (only had one pint!!). I then stepped forward and asked him what his reason was and he initially stated I was drunk having bought too many drinks at the pub. I explained I had one and he is mistaken. He then quickly stated I was with my friends who were all too loud and rowdy (in fact my friend who was with me was who I was with and he was allowed to be served?) i then asked him to justify his refusal (not that I wanted a drink anymore but to understand his reason) he said you and your friends are drunk and I am not serving you (me only!) I then had a look around and I was clearly in the ethnic minority and I suggested he had a prejudice and that I wondered if he was demonstrating by his actions clear racism. He continued to serve another more inebriated patron and another and then his manager too (Sam) came to defend his staff (quite rightly so!) what is there to defend? Sam is defending a racist ? Sam is defending someone who is demonstrating a clear prejudice against a person of ethnic origin? Reggie needs to be re-trained and so does Sam. This is unacceptable in this day and age it is unacceptable for Moons to employ people who demonstrate racism through their actions. Moons you should be ashamed of your current two employees. Reggie and Sam from Harrow Moons!. Unacceptable for Harrow. I’ve been in and around Harrow for over twenty years and never had any issue or suffered any injury through racist behaviour. I am disgusted. Unfortunately I will escalate this until this...

Weather Spoon at Harrow on the Hill (May 11, 4:35 PM)

During my recent visit to your restaurant, I had a disappointing experience with one of your bartenders. I arrived with a friend and approached the bar where two bartenders were present. One of them took my friend's order for two beers, while I politely asked the other bartender if they had still water available.

To my surprise, the bartender's behavior towards me was quite unpleasant. She treated me in a dismissive and disrespectful manner, which left me feeling upset and disheartened. As a customer, I believe that every individual deserves to be treated with respect and courtesy.

I understand that situations can arise where staff members may have a bad day or encounter challenges, but it is essential to maintain professionalism and uphold a high level of customer service at all times. Unfortunately, this particular interaction fell short of those expectations.

As a regular patron of various establishments, I have come to appreciate excellent customer service, which can significantly enhance the overall dining experience. Regrettably, this incident has cast a shadow over my visit to Weather Spoon at Harrow on the Hill.

In the future, I hope that your staff can reflect upon the importance of providing exceptional service to every customer, regardless of their request or the circumstances. By fostering a welcoming and respectful atmosphere, you can ensure that customers leave your establishment with positive impressions, and they will be more likely to return.

I hope that you take this feedback constructively and address the issue with the bartender involved. I believe that Weather Spoon has the potential to provide an enjoyable dining experience, and I look forward to seeing improvements...