The Palm — Restaurant in London

DO NOT EXPECT FRIENDLY SERVICE HERE!

Food was ok, and actually the atmosphere is pretty nice. However I was treated very poorly here by the person who served us (a young lady with blonde short hair on the evening of 28th of December 2022) which was also noticed by other people I was with. I don’t normally do reviews but the interaction left a very bad taste in my mouth!

It’s taken me a week or so to leave the review because I just didn’t want to recall that experience again just yet.

Someone in our party of 3 had ordered nachos, but without brisket (because my friend is veggie). I realised a few minutes later and decided I still want brisket on the side, so went up the bar, and asked this lady (who didn’t look at me after the initial approach to the bar I.e. she looked at me once and then stayed looking down or away throughout the rest of the interaction).

I asked, “hi we made an order of nachos, and I was hoping we could add the brisket on the side and I’ll just pay for that now?” She didn’t reply, instead she sighed, and started fiddling with the cash register. I felt a bit awkward so I said, “I hope that’s not too much trouble”. She replied, “actually yeah it’s a lot of trouble”.

WOW!

I was shocked (she still didn’t look at me). That’s mental, right?

After fiddling a bit more with the cash register, she grabbed the payment machine, and showed it me for payment. It was double the price of what it costs to add brisket to the nachos (£4 instead of £2). I asked, “why is it double the price?” And again, without looking at me, she replied, “well now yeah it’ll cost that much, because it’ll come with sauces etc”. That didn’t even make sense but I just wanted to get back to the table as I was feeling uncomfortable, so I paid it. I said, “thank you”, she didn’t reply, I sat down, and I kinda didn’t know what to do with myself at that point. Should I complain? Should I just focus on the friend who I was catching up with after so long? Either way, I wasn’t the same after that interaction.

Also, I get it, no one wants to work between Xmas and NY, but I just can’t justify her actions.

Eventually she was the one who bought us our whole order of food, and I asked, “where’s the brisket, and please explain why was I charged double?” as she hadn’t bought it out with the food. And with an absolute death stare and totally rude tone she said, “ugh, it’s coming”, and walked away.

No explanation of the double charge!

Then my friend said, “omg she’s so rude, what was that all about?!” I was flabbergasted and embarrassed, I didn’t have an answer.

And there were no sauces, so no idea why I was charged double!!

Such a shame, cause it’s my local, but I won’t go back.

I’m the last brown person to ever call racism, but nothing else really made sense, as her disdain for interacting with me was palatable immediately.

I recommend going to Ten to One across the road instead. Great service, lovely food,...

Toilets of Legends: Where Nature Calls, and It Actually Answers

I recently had the privilege of embarking on a bathroom adventure at the The Palm, and let me tell you, it was a transcendent experience that I simply cannot keep to myself.

Imagine this: you've had a few pints with friends, and nature decides it's time for a conference. You make your way to the restrooms, but instead of the dingy, dimly lit, and mildly terrifying facilities you might expect, you are greeted by what can only be described as the "Versailles of Lavatories."

From the moment you step inside, it's clear that the designers of these restrooms were operating on another level of genius. They're so pristine you could eat off the floor (not that I'd recommend it). The floors, walls, and ceilings glisten like they were meticulously polished with the tears of angels.

But it doesn't stop there, oh no! The decor is a perfect blend of quirky and elegant. As you relieve yourself in the most luxurious of porcelain thrones, you're serenaded by a collection of classic rock anthems. It's like having your own personal concert while doing your business. I half-expected Elvis himself to pop out of a stall.

In summary, folks, the toilets at The Palm are a masterpiece of modern convenience and entertainment. They are so fabulous that I am now considering becoming a full-time bathroom reviewer. If you ever find yourself in need of a restroom break, do yourself a favor and visit The Palm. It's a potty experience...

Well things seem to have gone badly wrong since my original 5* posting and I feel the place has become so bad that I have to update my post. Eight months ago I revisited the palms for Sunday lunch having previously had a great experience. Unfortunately on this occasion the food was badly over cooked and was clearly the remnants of the days service. To add insult to injury when I arrived home I found over £20s worth of alcoholic beverages added to my bill and I was fairly sure my grandchildren hadn't drunk this being 5 and 7 years old .

This Saturday I made a return hoping for a better experience and sadly this wasn't the case . The staff clearly were not happy at having to work and the attitude left a lot to be desired . The food order took almost 40 minutes to arrive and then it was for only half the table of 6. We had to wait a further 20 minutes for the remainder of the order to arrive. Like my previous visit the food was way over cooked and it was another poor experience at this place.

I find it sad that a place that previously offered a great experience is now mediocre at best and I'm sorry to say it will be a very long time before I return and it's certainly a place I would...