The Parcel Yard, King's Cross — Restaurant in London

Had a hard time finally giving a review like this but customers need be aware of the 12.5% of service charge, which was hidden in our case, in addition to our food and tip.

We had a meal waiting for train. Kids picked it for the name of Fuller’s. Our waitress seems new as she mistook the menus between breakfast and lunch multiple times, and none of the questions about the menu items got a straight answer. Since she got called out by her manager a couple of time to cancel what we had ordered, we were going to give her a good tip for love and encouragement.

However as soon as we placed the final order (and before any food served) she turned around and brought a POS for us to pay the bill already. That’s really odd because we hadn’t seen anything yet, not even the bill itself, by that time … in consideration of perhaps her on-training situation and to prevent more issues with her manager, I went ahead and paid for the total amount which we found later already included the service charge. So I also tipped her, without knowing the details.

What really disappointed us was her reactions when I asked for the print receipt and about the SC - she insisted that it’s required and she didn’t need to tell me about it before the payment.

I probably would have tipped her anyway, just to help her get over the learning curve; meanwhile by this review I hope she (and maybe the management) would improve services and transparency to customers as well.

Close it in an old ending: “fool me once, shame on me…” don’t know what my kiddos learned from this experience, yet I wish they could do better forgiving and loving...

Fantastic Wedding Reception at The Parcel Yard!

We held our wedding lunch/reception at The Parcel Yard and genuinely couldn’t have asked for a better experience. From start to finish, the team went above and beyond to make sure everything ran smoothly and felt personal to us.

A special thank you to Sara, the Sales & Events Manager, who was incredible throughout the whole process. She was so helpful from the very beginning — her communication was always clear, friendly, and informative, and her attention to detail was impeccable. On the big day, she made sure each of our guests felt welcomed, looked after, and content, which meant so much to us.

The venue was incredibly accommodating, especially with our menu changes — we had a few dietary needs and fussy eaters, and nothing was too much trouble. We were able to personalise the day with our own music and even display a photo slideshow of me and my husband growing up on the screen, which was such a lovely touch. They even arranged a private waiting area for our guests before the reception and kindly gave us access to the room the night before to set up — which made everything so much easier.

Huge thanks also to the chefs — every dish was beautifully presented and absolutely delicious. Our guests are still talking about how good the food was!

Thank you again to Sara and the rest of the amazing staff who helped out on the day. You helped make our wedding day so special and memorable — we’re sure we’ll look back on it with fond memories for many years to come. Highly recommend The Parcel Yard for any...

Terrible service on Saturday 15th March. I went for a birthday lunch and arrived early so went to the bar for a drink. There were 4 members of staff behind the bar chatting amongst themselves / seemingly doing non-important tasks like rearranging glasses. I waited for at least 3 minutes whilst being ignored before I said 'excuse me is anyone actually going to serve me?' and I was met with a quick witted rude remark 'in a minute'.

When we sat down for our food we ordered drinks with the waiter and then 30 seconds later a second waiter came over to take our drinks order - we explained we had just ordered them and he snapped back in a sarcastic tone 'well i'm the one with the iPad'.

They were playing football on the large screen at maximum volume so it was almost impossible to hear each other, we kindly asked if they could turn it down and he said it wasn't possible. 20 minutes later we asked someone else and she literally just turned it off by the plug.

When the food arrive (I ordered a soft shell crab burger) it was very disappointing. A small plate with a burger similar to McDonalds and nothing like soft shell more like an overcooked fried and dry burger with chewy bits and lacking any flavour - it was inedible and after 2 bites it had to be sent back to the kitchen.

The location is good and the venue building is nice but the staff are completely disinterested and some of them should not be working in hospitality if they cannot smile or deal with complaints in a professional manner. I would not recommend this venue and will not...