The Prince Of Wales — Restaurant in London

Unfortunately, similar to many of the other posts on here, we went to this pub with a group of friends as a birthday night out. When we arrived at the pub we had to cue up for the usual ID check and search. Half way through our group being checked the female bouncer decided to turn round and talk to a woman on the street (I do not know if this was a friend or just someone who had been in the pub previously). Due to this our party had been separated as I myself and the friends behind had to wait for her to finish her conversation. At this point it wasn't an issue however he behaviour afterwards and attitude towards us was. One of the girls with us only knew me and as she had been waiting for us to come into the bar for some time now she naturally felt alone so popped out to check where I was. The bouncer, from her conversation, immediately turned round and shouted at her to move as she couldnt stand in the door way. Then turned to carry on her conversation. My friend looking confused and startled didn't know what to do, I said to her not to worry and I would only be about 5-10 minutes so to just find the others and I would meet her there. This comment immediatley sparked up the interest of the female bouncer I had been waiting for. She turned to me, rolled her eyes and in a belittling tone said "oh my God what on Earth do you think I'm going to do. I'm only doing a quick search" to which I just said "I don't know but I've been waiting for the last 10 minutes to finish your conversation." As you can imagine both of us were no longer in the mood to carrying on drinking in this bar and because it was a friend's birthday we we're quite annoyed that we had been made to feel this way.

When I was finally let in I asked to see a manager. We were asked to wait at one side of the bar and waited again for a solid 10 minutes and then we're told we had to go to him on the other side of the bar. When we got there he was also have a conversation with another member of staff of which we had to wait for him to finish before he spoke to us. (On reflection even this behaviour shows how much they value their customers). I said to him, in a very calm tone, that I just wanted to raise this issue with him as I felt that the behaviour of the security staff could end up giving a bad name for the venue and he should be aware. To which he became very defensive and said that she was his best security person and must have had a reason to speak to us in that way. When I told him that I hadn't been challenging her ability to do the job but just her attitude he continued to get defensive and started to interrupt me and my friend. In the end he refused to hear us out and kept making excuses. A simiple apology would have been fine. Since reading the other reviews on here I am not surprised he was so defensive. It's obvious we are not the only people that have had these issues. The fact that the issues have not bee resolved either suggest management needs improvement too.

Wouldn't go again.

There are lost of other nice pubs that we had been to that night that were actually much busier and we were still treated with much more dignity...

Sadly our night, 01/05/22, was absolutely ruined and we did not get to see Louie Vega DJ.

When it was time for Louie Vega to go on, it quickly became clear that something had gone wrong... Security staff were preventing and telling hundreds of people that we could not go into the Club room, because it was fully packed and they would only be letting people in on a, one in, one out, basis.

Myself and my partner bought tickets with our hard earned money and were being told we cant see Louie Vega, well as I am sure you can imagine we were not happy.

Understandably there was much upset and outrage from many ticket holders and the security staff clearly did not know how to handle the situation. I repeatedly asked to see a manager, but my numerous requests were ignored.

It was clear to me and my partner and many others that too many tickets had been sold and now the room was over capacitated.

After some time waiting in the corridor we were allowed entry into the Club room, upon entering, the room, was horrendously packed, bursting beyond capacity, overheated people were packed in like sardines and there was no standing room. Myself and my partner were squashed and almost tipping over, it was impossible to get to the bar for water.

There was a real lack of consideration and judgment from some of the security staff, no one wanted to listen, or try to find a solution, and the prison guard energy of some of the security staff made us feel unsafe and unsure of where this could go.

Then to add insult to injury, we gave our coat ticket to the security staff member who was escorting us, she went to get our coats and returned with two items that were clearly not our coats. We were then held at the cloakroom for literally 15 minutes while the staff tried to locate our coat and jacket.

Thankfully my partner had wisely taken a picture of the tickets, so we had some proof, but this did not seem to make it easier for the staff to find our coats. We did eventually get our items back and the security staff member who was with us, I have to say she was very kind and did listen to us and did apologise.

I did make a written complaint to the POW manager, but I felt I was dismissed, no empathy or understanding, shown by the person who wrote back to me, and not even an apology!

Dreadful...

The parties organised by Rob & Matt ( Up On The Roof & Slide On The Terrace ) that I have attended these past eight years ( the first time 2nd Aug 2009 ) have ALWAYS been the highlight of my clubbing experience in London - it was the first time in five years that I dared to to get 'OUT' of my comfort zone - until then I was obsessed with only going to 'gay' clubs and was quite fearful about how a 'mixed crowd' would react to my obvious sexuality - my fears were completely un-founded. Apart from one tiny insignificant incident ( which had a happy ending ) I have always been so happy here. This is my comfort zone. Over the years there have been changes to the name and layout ( I do miss the hot tub! ) - but not to the formula - that old adage 'if it works don't change it' is so true. This was a review of my first experience in 2009 and still resonates with me in 2017: The event was the first open air at Dex for this year: DEX-CLUB Get-Diverted Terrace Launch Party with Radio Slave This was a review I posted 7 Aug 2009 - & I still love the club! EXTRAORDINARY! - this was recommended by a friend Colin - this lovely guy is one of the few straight m8's I have -but I enjoy getting out of my comfort zone of the gay scene clubs - and Colin knows some amazing 'str8' venues. Living in Brixton for four years Dex was ideal - just 5 min walk away. Well I was not disappointed! - met Colin on Sunday 2nd Aug for the 1pm 1am slot - the venue is perfect - rooftop - how many clubs offer this! - outdoor bbq - bar - gr8 crowd - and a new dj every 2 hours! - starting with 'minimal' house getting harder later - the crowd was so freindly and lol loads of the girls danced with me - had my arse smacked so many times - usually its guys! - and absolutely no attitude about my sexuality - very friendly staff - OMG one of the bar boys I could not stop drooling over! - OK if the weather is dodgy you can always try the weekend nights - the club also has an indoor room. The music is brill - sorry guys but so many gay scene clubs are all playing same same hard house - well done DEX you got it! Well if you want to try something new...