The Rose & Crown, London Bridge (PUBLOVE) — Restaurant in London

Quite simply the rudest publican I have encountered in 30 years visiting licences premises.

The first time I visited this lady refused to believe that the larger was flat and made us who queried it feel completely uncomfortable. She the refused to replace them, she didn’t taste the beer, just looked at it with her magic eyes.

She was rude throughout.

However we gave her the benefit of a doubt and revisited as the place is local to our office and this time she was so rude I was shocked. She came to serve us and because two out of 9 of us said we were exempt from wearing a mask, she muttered to herself and walked back into the pub. We waited outside for ten minutes until I went in and asked if she can serve us and she refused. She had left us all just sat outside without telling us she wasn’t serving us and why. It turns out last time my group went one said they were exempt and she took offence and said we were trouble.

After a year with no business I am sure the owner of that pub would be made up that this curt, rude and insolent woman had turned a group of 9 sober people away, professional working people who don’t cause trouble, who all wanted to eat when we were the only customers there.

GOOD LUCK whoever owns this place, perhaps look at the type of person you employ because that woman’s customer service skills are the worst I’ve ever encountered, appalling, will never be going back and will be speaking of my...

Don't be fooled by ratings1. I arrived at around 8 a.m. and an employee used my passport to train new employees for more than 5 minutes, which was a waste of time.2. The staff is not very positive and friendly. When I wanted them to help me carry my heavy luggage to the luggage locker, he refused to help me.3. The path between the luggage storage room and the hotel corridor is very narrow and dangerous. If you are a little fat and carrying a 28-inch suitcase, you may not be able to pass through any passage. Or you are not strong enough and may be in danger4. It is 6 minutes away from the subway station. You have to go up to the subway twice. On one of the floors, you need to climb the stairs with a heavy suitcase. There is an elevator on the last floor to leave the subway station.5. Come back to check in at nearly 6 o'clock. There is a bar downstairs in the hotel. There are so many people and the employees have no time to pay attention to you.6. The room is a 3-tier bunk bed. I can’t stretch my neck and it’s very difficult to get in and out of bed. There is no space to organize my things. My suitcase can only be placed in the luggage room.7. The room does not have any fans or air conditioners, and the air is not circulated8. The bunk bed is poorly equipped and has no lights for your own bed.9. The equipment in the room and the locker are broken.10. The hotel does not provide refunds, and it is uncomfortable...

We stayed 2 nights. The staff was nice. Our room had 9 beds, one person was in the bed they gave us so we had to sleep in another bed. There was 9 lockers, but one had a lock on (like it’s been like that for a while) so when we went to leave we had to stuff 2 bags in one locker because all the other lockers were been used. So not enough lockers for everyone. The tiny bathroom (toilet area) was always dirty. The trash was always full. There is another bathroom at the end of the hallway, but we did not know this until the day we were leaving. Difficult to shower because you have to leave your stuff outside on the sink which is always wet. Not sure how they clean the place, maybe with a hose? Because the whole room was wet when we went to shower in the morning, the walls, the sink, the mirror… imposible to brush you teeth without getting your clothes all wet. I mean what the h? If you wanted to put your close anywhere you could not, because everything was wet. And apparently whoever cleaned did not cared to dry it.

The place needs a good clean. The hallway, the access stairs needs to be deeply cleaned. You have to go trough the bar to get to the rooms every time. No big deal, but keep that in mind. Let’s say this: out of 23 nights we stayed around Europe, this was the hostel we...