The Stonhouse — Restaurant in London

“If you don’t like the rhubarb, don’t eat the custard”

I must express my profound disappointment with my recent dining experience at The Stonhouse. Regrettably, the culinary journey unfolded at an excruciatingly sluggish pace, with the arrival of sustenance requiring an egregious two hours. In my audacious pursuit of a perfectly cooked steak, I dared to request a medium preparation, only to be confronted with a dish that flirted shamelessly with the realms of the cerulean spectrum. The male managerial demeanour was nothing short of an affront to civility, steeped in rudeness and an unwarranted arrogance that marred the evening. It became palpable that the staff's collective enthusiasm for their vocation was noticeably absent, casting an unfortunate pall over what should have been a relaxing evening.

Shame.

To end this monologue in a similar vein to how I started… if you can’t service your customers, take less bookings. The male manager kept saying “we’re too busy tonight and can’t keep up with the orders.” Well… it’s not a new pub? It’s been around for years. If you keep failing to do the basic things that are asked of you, maybe reflect?

Sincerely, Disappointed

P.s. shoutout to the lovely lady who took the lead in remedying the situation. You were a beacon of light in the...

Go to this pub regularly and usually have an amazing experience. We came to celebrate our engagement today but unfortunately our service was really disappointing. It took a while for our order to be taken, we then received our food before our drinks even though we could see them sat on the bar so they came warm. We then sat in front of empty plates for 20 mins at which point we asked for the bill. At no point were we offered dessert or further drinks. The bill came and the plates were still not cleared. We then asked to pay a certain amount each to cover our food bill and said we would leave a tip in cash. It was then assumed we were paying half by card and the rest in cash which again I corrected saying we wanted to pay for the food by card and we would leave a cash tip. But then it was insisted we pay the remaining £20 service in cash. I did say that the service wasn't compulsory to pay and that I said I wanted to leave a cash tip but was then informed that I had to clear the bill and pay the £20 tip which considering the service we received, I don't think was warrented especially as we left with the dirty plates still on the table. Not exactly the celebration we were expecting and disappointing considering we come to...

A group of friends and I attended on a Monday afternoon for the first time after walking past on numerous occasions

We were happily sitting in the beer garden (it was empty) taking our empty pint glasses inside out of respect when we were refused service and asked to leave. The women manager with the glasses when I approached to ask why was incredibly rude and aggressive towards me, claiming that my group of friends were doing drugs in the bathroom and to loud for a Monday, again the pub has maybe 4 people inside and we were sitting outside alone at this point.

To be accused of drug use infront of other patrons is an embarrassment, so what if 2/3 girls go to the bathroom together last time I checked this happened all the time.

I am not sure if she is a new manager and can not manage more then a total of 10 guests at a time.

We won't come back. Which is a shame as it is a lovely venue, and the bartenders were...