Urban Baristas — Restaurant in London

I ordered an oat latte, got an iced latte. I said, “No, I ordered an oat latte.” The lady then argued with me, insisting that I had ordered an iced latte. Eventually, she agreed to make me a hot latte.

Then I asked if they were the same price, because she had charged me for an iced latte. She said, “Yeah, yeah,” brushing me off.

So I checked for myself, and alas, they were not the same price. I said, “They’re not the same price. Can you please refund me the difference?” And for some reason, she started insisting again that I had ordered an iced latte, and the whole argument started up again.

Absolutely flabbergasted at this point.

However, who I assume was the manager, who had been cleaning nearby and overheard the whole exchange, stepped in, refunded me for the coffee, and let me buy the hot one.

Which, honestly, should have been free, considering they got the order wrong, blatantly lied to me, and then kept arguing.

Now, in regards to the taste of the coffee.

If you want frothed milk, go here. If you want actual coffee, go...

Served by the East Asian girl today [Sunday at 2pm]. My 3yo was desperate for the toilet. The guy before me could tell so he let me order before him. Before I could say anything, she was abrupt and brazen to quickly say you have to order if you want to use the toilet. WoW. Just wow. I said I was going to order anyway but you were to judge and be abrupt. Your coffee shop is situated outside an area where kids play. Yes as a business you may not be public toilet but your staff need to work on their customer service. And the raspberry lemonade simply tasted of water with food colouring - my 3 yo could make a better drink. The aesthetics of this shop are stunning but the service stinks! Next time, don't judge by...

I love the cafe and I love the staff. I must have spent hundreds of £££ here by now. One thing that’s been hit and miss is the food - well presented, delicious, but quite a few times now the portions have been disappointing - case in point this loaded avo that costs £15 and normally is two slices of bread. This felt like 60% of a normal portion. £15 is what you’d pay for a main in some restaurants and this is some (arguably good) avo toast. For the price point for me the portion needs to be better than this. The same happened with Turkish eggs a while ago where I needed to ask for extra yoghurt. It was a joke. I stopped going for that...