Wing Hing Chinese Takeaway — Restaurant in London

Ordered at 6pm, food was supposed to be delivered at 7pm, called at 8pm to find out what was going on and told our order was 'cooking' but food then didnt arrive until just after 8.20pm.

So even after taking over 2hrs to deliver the food and it being over 1hr 20mins later than the time they stated it would be delivered when we ordered they felt that they didn't need to offer a partial refund, complimentary items or a meaningful apology.

Added to that I'd asked for curry sauce with the chicken balls instead of sweet & sour and was ignored. A bunch of items were cold and the chicken balls were soggy. The rest of the food was in fairness fairly good once warmed again but the service was pitiful.

I'll never order from here again. If they'd said it will take nearly 2hrs 30mins to deliver the food when I ordered I'd have simply ordered from elsewhere with no hard feelings.

After paying £55 for the order this service simply wasn't good enough. Once they have your money they feel zero responsibility to deliver a good service. Absolutely disgusting and...

Lovely experience here. I do go in to the restaurant to make my order though. So never had a delivery experience. But have recommended to others who have ordered to deliver and they were happy with their experience.

I must say that their Beef Noodle Soup! With the delicious savoury and chewy udon noodles are incredible! Soo fresh and soo well presented in lovely packaging as well. Such a comfort!

The menu can be a little difficult to navigate, but whenever I have been in there the customer service has been amazing and they are more than happy to help with your order.

The atmosphere is calm and the scent from the kitchen is soo enticing/inviting.

You would soo be missing out if u didn't give them a try! Regardless of other reviews... their food is... mwah!...

Ordered for delivery, it arrived on time, food was hot and tasty. Ordered the bento box with 3 dishes and egg fried rice, only complaint is that the crispy beef portion was far too small compared to the amount of rice. It was like 3-4 portions of rice to one portion of crispy beef. I'd maybe put the main portion to go with the rice in the second largest part of the box, and all the side options in the two smaller ones.

Everything was tasty though, and fairly priced for what you get, maybe on the more expensive side but we are in a cost of living crisis, everyone has put their prices up. Would...