Huck's — Restaurant in Longbridge Deverill

One of the worst restaurant experiences I’ve ever had! We discovered the “new thing” at Center Parcs is to order everything via you’re phone! Whatever happened to having a person take your order??!! Having walked from nearly an hour from the far side of Fir with 3 young children (The train wasn't running), myself and my family were desperate to order some drinks. But first we had to workout how to register and signup for the booking app, entering and verifying home address, contact details, credit card details etc. I’m on holiday, I don’t want to be installing apps and registering new accounts when I’m meant to be out enjoying a meal!! I complained to a member of staff about having to do this instead of her simply taking our order the way it has been done at every other restaurant I’ve ever been to in my life, she was extremely patronising towards me and said that all restaurants were now doing this! However, she did actually say that this method of ordering wasn’t very popular with a lot of customers! When I explained that we were all gasping for a drink, she didn’t believe we’d just walked for nearly an hour to get there! When the food came, my children’s drinks were room temperature and I had to leave our table and go and find a member of staff to get them exchanged for chilled ones. The food was served lukewarm and my fritters were undercooked, still raw liquid batter in the middle. I couldn’t ask for them to be taken off the bill, as we’d already paid in advance! We have brought our children up with the rule that phones and electronic devices are not allowed at the dinner table. Then, there we are, my wife and I sitting for the first 15 minutes of our meal staring at our phones, registering and ordering our meals! This is not how a restaurant experience should be! I’d like to know what happens if you have forgotten your phone or its battery has died, as when I requested to order via a member of staff, I was told that this was not possible and it had to be done via our phones! We’ve been going to Center Parcs for 20 years and Hucks used to be my favourite restaurant, the kids used to love it too, as they loved the buffet, (which they no longer do). However, Hucks has been steadily going downhill for the last few years and this last experience was a new low. We will not be returning to Hucks again in future Center Parcs visits, this was the last straw and...

Weds 21st of August 2021: One of the poorest dining experiences I've had in recent memory.

Do yourselves a favour and avoid.

About me: Im relatively relaxed, a pragmatist and generally half full type of guy when it comes to dining experiences. This place is a microwave using preprepped food establishment peddling cheap burgers at above average prices, so expectations werent high. However, this was a below par experience throughout.

Better quality has been seen at a barely functioning fast food drive through at midnight.

Service wise, despite best endeavours of one polite and attentive waitress, the remaining stuff were lackadaisical, disinterested, and generally poor.

Atmosphere, difficult to tell when we were crammed in to a table off in the fast distance looking out of the establishment, however, we were so close to the table next to us that I could hear the fella sucking every ounce of flesh, skin and fat off of the baby back ribs he had and clearly enjoyed (perhaps this is an isolated negative review).

Upon ordering, we were eventually served our drinks. One drink was served with food actually floating throughout and I had to personally go and take to a waiter who was not particularly concerned or surprised. The table water was served in the finest of plastic cups that were clearly handed down mother to daughter for eons before making their way to this fine establishment.

Food took a whooping hour and 45 mins to produce, the order was missing items and mine was 6 little cubes of steak on the world's coldest and soggiest wraps.

The highlight of the night was spending the remainder of the evening in the toilet with an upset stomach.

All for the measley sum of £120 of my hard earned money.

Better quality food can be found in the supermarket next good, at more reasonable prices, with better customer service, best of all, it'll be quicker to ride home to your little cabin and...

Average Experience, Room for Improvement

I recently visited Huck's Restaurant at Center Parcs, Longleat with my family during a short holiday and while there were some positives, there were also areas that really need improvement. The atmosphere as always was fun, and the general service was positive. However, there were a few aspects that fell short of expectations and one major concern related to a family members and their dietary requirements.

One significant issue was the lack of knowledge and attention given to guests with allergen-related food concerns. It was evident that some of the staff need further training in handling such situations and the potential impact for getting this wrong. We were fortunate on this occasion that the issue was spotted, and rectified, without any medical intervention being required.

The oversight made it difficult for us to truly relax and enjoy our meals with total confidence all would be fine. This needs to be addressed by enhancing staff awareness and ensuring they are well-prepared to accommodate guests with allergen concerns while ensuring staff realise that dietary requests are often not lifestyle choices, but health related.

Prices at Huck's Restaurant are on the higher side. While the atmosphere and general service is commendable, it's essential that the quality of food matches the price point. Unfortunately, during my visit, the food did not meet its usual standard. This was disappointing, as I have previously enjoyed meals of higher quality here.

In summary, my experience at Huck's Restaurant was average. The ambiance and general service were positive aspects. However, the management and staff should prioritise retraining on handling allergen-related food orders to ensure the safety and satisfaction of all guests. Additionally, attention should be given to maintaining the usual high standards of...