Chiquito — Restaurant in Manchester

Service is disgusting. If you want a restaurant that serves bland tortilla chips, mid margaritas, overpriced food and horrendous service then sadly this is the place for you. Myself and my partner booked at 8:30 (bookings went up until 10pm so we thought we were in safe hands) looking on google to see it closes at 10 pm so we had plenty of time to enjoy our anniversary meal. However, we walked into the venue to be met with not even a smile, just do you have any allergies (thank god they do that at least). When sat we were told that we had to be out by 9:15, giving us 45 minutes?? We assumed this was a mistake and was rushed into our drink orders 1 minute after we had sat down, I hadn’t even looked at the menu! We tentatively asked for a margarita as a guess they would do them. When arrived (iced) it was more liquid with a bit of ice floating about, without that proper margarita taste.

Next we ordered our starters, to be told they will come out the same time as our mains, starters were admittedly delicious, the calamari and tacos were stunning and flavoursome (unlike the margaritas). The mains were also delectable. In this time we asked for a bottle of wine, to be told no, as the bar closed at 9 and we had 15 minutes to drink it. On an ANNIVERSARY dinner I was not allowed wine? At this time the two servers Nicola (either the younger girl or the elderly lady) were staring us down whilst eating, constantly coming around to say they were closing and snatching the other tables plates when they clearly had other members of the party eating. The ladies next to us asked politely for another drink as they were not told the bar closed, to be barked at and evil eyed by the old one that the bar had closed.

To worsen this, whilst I was still eating, the bill was randomly slapped down into our table in silence with a smirk from the younger girl. I was completely taken a back and shocked by this behaviour. I then asked why it said 10pm on the website to be snarkily told that they can close early if they want, if that’s the case then surely update your bookings? What if we had booked for 10pm?!

We then politely asked for the 40% off advertised on the website, to be cut off with they don’t do that here and asked how we want to pay. For a 90 pound bill I would expect a bit more grace also considering we were only sat for 45 mins. They then had the CHEEK to request a tip on the card machine, we proudly said no. We walked out with no thank you, no come again nothing, just ignored by staff in their own clothes chatting at the bar in their phones.

It’s such a shame as their food is delectable (5 stars to the chef) however the service was disgusting and being eyed and rushed through a dinner of 5 pounds or 90 is not okay. And to the no mannered, ruthless senior woman who I assume was the manager, clearly needs to learn proper service and hospitality skills, and probably should be demoted, clearly an old dog doesn’t learn new tricks...

We went here on Sunday 22nd December, and it was fairly empty when we arrived. Around 35 minutes after waiting for our food we were told that one dish had to be re-cooked due to them adding something which I’d asked to be left out.

After a 45 minute wait for our meals (and after everyone around us who came in after had already eaten theirs) food arrived. We were pleased to finally get our food, but I soon realised that I had been brought something which I hadn’t ordered, and didn’t like.

I raised this with my server, who first asked if I was sure I hadn’t ordered what he’d brought out. He then said that it would take another 15 minutes to cook a fresh dish, and suggested that my girlfriend continue eating her dish whilst I waited.

When I said we didn’t wish to have her eat and me wait, out server said that we could share her burrito, and that he’d refund the cost of the dish brought out in error.

His final recommendation, when he remembered I didn’t like burritos, was that I eat the side of chips instead, and my girlfriend eat her main.

After a poor apology, being extremely annoyed and after being sat waiting in the restaurant for too long, I asked for him to take the dishes away and for him to get us the bill for our drinks and starter. This was met with attitude as he took the dishes from the table.

I was surprised he still wanted to charge us for anything, as we had just wasted around an hour and had no main course. The bill was put on the table, with no real apology. Nobody came back to take payment, so we scraped together enough coins to pay the bill so we weren’t waiting any longer for change, and left to go elsewhere for food.

I would avoid this restaurant. I noticed that a couple next to us had complained about getting the wrong order, and were left with a side order of fries whilst waiting 20 minutes for a fresh meal. The service was terrible and slow, with the only good point about the place being the garlic tortilla...

I will never ever come back to this chaquitos in printwork ever again!! This is the first time I’ve had to witness a staff being rude to customers and being unprofessional in a place where customers want to sit and enjoy their time.

To start off, I ordered a chicken fajita which is my usual meal I get to then be given only 4 pieces of chicken (which was burnt to an absolute crisp) baring in this cost £17 I’d expect to have a full chicken breast for that price. I was told this is how it’s always served, yet I’ve been to different chaquitos plenty of times and as you can see in that photo I was given a full chicken breast which is how it should of came out in the printwork chaquitos. You get given 3 wraps so that’s pretty much one small piece of chicken per wrap which is a complete joke. My partners food was stone cold so he struggled to eat the food, £50 wasted.

After pulling the brunette lady about my food she went and brought my food to the back and I heard the blonde manager slagging us off saying “oh god there’s always one that likes to moan” yes damn right I should moan and before you start slagging off your customers who are here to just have a good time, maybe speak a bit quietly next time so your customers don’t hear you slagging us off!!👍🏼 just also want to say the brunette lady was very polite and apologetic about my experience here which wasn’t her fault at all but on the other hand, the blonde manager needs to learn to have manners towards customers and understand that if something isn’t right then people are allowed to complain if they ain’t happy with the food that THEY are paying for!

I’ve seen way too many bad reviews about this blonde women, so I hope you read this and try to learn from from your mistakes, this is a food place so you need to give people good customer service with respect instead of sitting people down and walking off straight away to go have a friends meeting...