Costa Coffee — Restaurant in Manchester

Dining Experience @ Costa Coffee. . Founded in 1971, Costa Coffee is the largest British coffeehouse chain in the country, and the second largest in the world. Retailing sandwiches, pastries, confectioneries, and beverages, Costa Coffee is a popular place for morning takeaway. . A tall Hot Chocolate (GBP £3.55) warms the body and soul on a chilly winter day. Here, their rendition is rich and thick, with velvety smooth texture and chocolatey bitter sweet milky flavour. Whipped cream is an additional charge. . Their Millionaire's Shortbread (GBP £2.80) is firm crunchy in texture, requiring some effort to bite into. With chocolatey floral sweet grainy buttery flavour, this dessert confectionery offers a good...

I came to pick up a food-saving bag I had paid for but was treated as if I were asking for a handout. The young lady at the counter was dismissive from the moment I arrived — there was no smile on her face, and she seemed like she just wanted me to leave as quickly as possible. She kept interrupting me, talked over my questions, and repeatedly said, “Does that make sense?” in a condescending tone after nearly every sentence. The entire interaction felt rushed and disrespectful. I came to support a sustainable initiative but was made to feel unwelcome. It was really disappointing. I hope the staff receives proper customer service training — every customer deserves to be treated with...

I continue to be impressed by Costa Coffee's offerings (I am a refugee from Starbucks). This particular coffee bar is really well-run. It's really small. It has lots of tables (bunched up tight), a quirky layout... It's always very busy.... BUT the staff are extremely efficient, fast, experienced, and really pleasant (they are older too.... so they can assess situations and needs in the flicker of an eye). There is a big security guard who seems to be there most of the time... (I don't know why... but maybe that suggests a possible downside?). As far as staffing goes, this is one of the best coffee shops I've been too....