Dixy Chicken (Rusholme) — Restaurant in Manchester

Dear Dixy Restaurant Management,

I hope this message finds you well. I am a regular customer at your Rusholme Caramel Road branch and have been visiting your restaurant approximately two times a day sometimes three. I appreciate the quality of food and service that Dixy has provided in the past.

However, I feel compelled to bring to your attention a recurring issue I've encountered with the customer service, particularly regarding phone inquiries. I have attempted to contact the restaurant on numerous occasions, both day and night, without success. This has become a frustrating experience, as I often find myself in a rush and need to place an order promptly.

I have also interacted with a specific staff member at the front desk, and I regret to say that the encounters have been less than satisfactory. The individual in question has displayed a level of rudeness and unprofessionalism that is not in line with the positive experiences I have come to expect from Dixy. I have raised my concerns with her about the unresponsiveness to phone calls, but unfortunately, my inquiries were met with dismissive gestures, particularly shrugging of the shoulders.

As a loyal customer, these repeated instances have left me disappointed and embarrassed, especially when recommending Dixy to friends and family. I believe that prompt and courteous customer service is crucial for maintaining the reputation of a restaurant, and I sincerely hope that this matter can be addressed promptly.

Thank you for your attention to this matter, and I look forward to seeing improvements in the service at...

Oh the corner of what used to be"curry Mile"( now more "sheesha & kobeda mile ") Plenty of space to sit. Very very busy Only one thing lady serving and cleans the tables- very hard work and rushed in her feet but does good job. 2 at the back very busy in the clean cooking area. Meals were surprisingly for dixy quite expensive ( 10% discount to students and key workers for meals only). I went for the 6 chicken pieces and 3 fries for£9.99. £1 for can. They take card, phone, watches payment. Wow...3 huge huge portions of chips. It was at least double to a more than reasonable and triple to an adequate portion. Not oily. Very nice taster and crisp that were amazing. I turned down to have salt. Can ask for sauce you get large tub of sauce. The chicken pieces were really i cannot fault. One was small but had no bone and dense like from a bodybuilder chicken. I usually when famished ( not eaten since 11pm to 1pm next day) early eat at any place 6 chicken pieces and 3 standard size fries. Here i just finished 3.5 pieces with just over 1 portion of chips! I was full. Amazing. Chicken was perfect. Not oily. Succulent. Juicy. Batter was not thick and sugar but thin and delicate with nice taste. Totally yummy For the chicken pieces with friesi totally...

Never consistent in their food. Do not go at night, they re fry their chicken which has been left out for hours and you can tell because the batter is over cooked and not crispy. Also, they are very stingy with their sauces only giving one tiny tub of chilli sauce when you need more for your meal. Also, their burgers do not have a lot of salad in them they only put a little bit of lettuce and they put mayonnaise on the base of the burgers meaning the base goes soggy and the burger falls apart. Overall do not go to this dixy, the one in fallowfield is better. In response to the owner: The chicken was definitely re fried at night, no question, the batter was harder and thicker and was not normal. The bottles are only if you eat in not for take away. Mayonaise etc should go on top of the chicken not below. And yes, you may have many repeat customers however, the food isn't "consistent", some days food is good, other days food is not good. Changed to 3 star to indicate that it is an average place and in comparison to other Dixy's it is not the same, including a smaller menu at...