The Ford Madox Brown - JD Wetherspoon — Restaurant in Manchester

I visited your pub and was appalled by the service demonstrated by the manger on duty.

We ordered our food around 6:10pm and was told by our server that there was a 25 minute wait on food which was fine. We had a gig to go to for 7pm but didn’t mind being a little late.

After waiting 40 minutes and no sign of our food I decided to try to find out how long it would be. I asked the manager on duty who was serving drinks behind the bar. Before I could say anything he rudely said ‘If you want to know how long your food will be there is a 30 minute wait on food. I told him but ours was over 40 minutes and he abruptly chimed in with ‘I said at LEAST 30 minutes.’ I said can you find out how long it will take and his response was No all he can see is the information on the screen. I asked if he couldn’t just go and speak to the kitchen to find out as all I wanted was a rough eta. He then rudely went ‘Fine’. After returning his responses was ‘About 5 minutes could be less could be more’.

Our food arrived about 2 minutes later. I did have to return with my burger as there was no tennesse sauce with it. We ate the food which was Luke warm at best but after the unhelpful manner from the manager we didn’t bother complaining as we lost all faith in him.

Please could you respond with what action will be taken to make sure customers aren’t treated so rudely.

On a positive the lady that served me was pleasant and apologetic and had great customer...

The Breakfast be it Large English or Vegetarian is always disappointing. Not value for money, and the Beans are a shady portion (1 tablespoon) 1 little half cut tomatoe not cooked. It's a very dry meal and they expect you to pay extra if you complain?? You will need to use lots of sauce to moisten your food to swallow it and get very thirsty after. Vegetarian are sausages very dry not tasty. Chopped tomatoes and a decent amount of beans with the Breakfast will make a difference to the plate. 1 small half button mushroom served also not acceptable. You're buying a large Brekkie and they're giving you small. Other items on the menu "alright" but expect most items as heated from frozen or microwaved such as the mash. Most so called in house caterers and restaurants are just cooking from frozen it's no longer appetising.

I never bother with the desserts, only a very small portion. People want value for their money feeling satisfied otherwise you feel ripped off.

Seats always manky as if never been cleaned, need a good clean, and the above chandeliers always dusty in these regional places.

What can be said is staff are polite and professional at all times, but need to be flexible when a customer isn't impressed with order at their own...

I don't want to be unfair. The food and atmosphere were as good as usual. Generally, I quite like Wetherspoon's. I like the range of beer and it's a pleasant environment. But today was a sad day and frankly quite bizarre. We went for a family meal with friends, all ordered separately, were brought food at different times and ended up with an extra meal, an all day brunch, which we tried to refuse but the waitress assured us it was ours and just left it on the table. Perhaps the manager was having a bad day but he walked over to our table and accused us of knowingly taking a meal that wasn't ours, that our accounts of what had happened were lies and that we had harassed his staff. He was so rude and abusive that we told him we'd raise a complaint about his behaviour so, naturally, he declared the entire table banned permanently from all Wetherspoon's. We left. Some of us abandoned their entire meals and others without finishing drinks. So much for a fun family...