FIRIN Modern Turkish Cuisine — Restaurant in Manchester

The reviews of this restaurant unfortunately don't do it any justice as our whole dining experience at this venue was excellent from start to finish.

The restaurant was very busy which was expected as it is sited on the ground floor of the very popular Holiday Inn at Manchester Airport Terminal 2.

A reservation is highly recommended for this reason, as it's unlikely that you will get a table when they are at their busiest if you aren't staying at the Holiday Inn which is what happened to us three weeks ago.

There was an abundance of staff, and it was very clear that everyone knew what their roles were. The management team were very visible, and they were all keen and helped to maintain service levels by pitching in.

The Turkish theme for this venue was followed to the letter which was totally reflected throughout the food and drinks menu. This in itself was pure class.

The meals were very well prepared and cooked perfectly to order, and the staff were informative about the waiting time for each course and remained fully attentive.

The hotel is very lucky to have this restaurant within their building and it's popularity was very clear to see by the high volume of customers that were using it.

We were staying at a different hotel nearby, but because of the quality of this venue we will be booking a stay at the Holiday Inn when we next fly from...

Visited the evening of 6th May 2023 and can say the reviews are correct and should be listened.

Food was pretty good but the service was on a next level of poor. We were waiting for agains for both food and drinks to be delivered to the table. then when the food did arrive my partners food arrived 15 minutes before mine so she was left with the dilemma of eating by herself or risk her food going colds. After 5 minutes I asked one of the waitresses about this and she replied explaining they were very busy, the restaurant wasn’t even at 50% capacity. After 10 minutes I asked again and was told it’s their style, what is your style? Shockingly poor service? After a horrendous meal of missing side dishes, cold food and excuses we asked for the bill.

To top it off upon receipt of the bill there was a 7.5% “service charge” totalling over £30. I asked for this to be removed and the waitress snatched the bill out of my hand and stormed off to find the manager. Then the bill turned back up with the service charge removed but my god what an ordeal.

Advice to the restaurant I would highly advise that that you look to put the staff through some form of basic training. General the entire restaurant is a perfect example of poor organisation and management the chefs clearly know how to cook but have no idea how to...

I can’t remember having a worse experience at a restaurant. Food poor, absolutely terrible communication on the bill and ended up feeling completely ripped off. A sad and very annoying ending to what was supposed to be a nice evening.

I see that the restaurant has replied.

If the “F&B Manager”, is the same person (who said they were the manager) then she has got a flaming cheek as she knows full well it was her insulting approach and refusal to accept that they might have been at fault (which they were) that really upset me. In fact, the hotel got in touch about it afterwards so I suspect she was told to post something claiming they wanted to “learn from the experience”. I find it difficult to credit that the sentiment in this post is sincere given my unhappy experience. It would not be difficult for them to do better and they don’t need a lesson in basic manners from me. Try listening to your customers for a start. An...