Came here based on recommendation. We made reservations and were sat down quickly. After ordering we were told it would be a little wait for our food. To me that means 1 hour which we thought was ok. Place wasn’t full. At least 4 empty tables that I counted. After 2 hours the kids were getting very hungry and tired and we asked how much longer. At this point we were told we were next. Then we were offered a dish that we hadn’t ordered but either the chef had made by mistake or someone had returned. We were offered a small discount on the price but we turned it down.
Finally food started arriving slowly one by one after 2 hours and 15 mins. The first dish arrived and everyone wolfed it down we were so hungry that no one could remember what it tasted like. The other dishes came slowly one by one. At this point the waitress arrived and apologised ( first apology 2 hours after ordering) saying they were short staffed today so food was delayed.
It would have been nice to have been told this when we sat down instead of waiting 2 hours 15. We have children and we would have left if we were told.
Finally the manageress arrived and apologised when we had nearly finished all the food.
There was a table who arrived after 9pm and even they got their food before us. ( we arrived at 7pm)
Food was excellent. No faults there at all but service recovery was appalling. In fact none I would say.
Was offered a loyalty scheme whereby after you spend £500 on food you can get 10% off the next meal. I turned it down. It was really late at this point and well past the kids’ bedtime.
Food is great but don’t think I’ll come back again. It just felt like the lure of us spending money in their establishment was greater than customer satisfaction.
Too hungry to...
Read moreWent here for lunchtime yum cha.
Waitresses were super attentive and quickly responsive but I thought we were slightly too rushed for the ordering as we were asked twice in the matter of 5 minutes.
Dishes, the two roast chow mein was surprisingly good, it had a different touch to it that you wouldn’t find at other dim sum parlours which I noticed for some other dishes too. I was also slightly disappointed they didn’t have (or don’t serve at all) roast pork which is my favourite meat of the roast.
Like the above we ordered beef cheung fun thinking it was a regular cheung fun with beef inside and soy sauce on the top, it was completely different as ours came in a sizzling hot plate with a satay sauce vibe to it. Though I wasn’t complaining when I had it as it was surprisingly tasty!
The regular dim sums were pretty good, though was confused how some came with just 3 as they usually come in orders of 4. Not having too high hopes of the xiao long bao that was pretty juicy and pleasant also but the deep fried prawn dumpling was very very dry sadly.
The worst 2 dishes for me were the crab meat dumplings which tasted like prawn meat rather than crab and the satay beef honeycomb tripe, which was decent after one but after I had another piece it had an incredibly foul aroma and made me feel quite sick.
Overall a decent place with unique touches on specific dishes but unfortunately would go elsewhere...
Read moreFirst time trying and the atmosphere of the restaurant was comfortable and not too loud, service was also good as staff were attentive and friendly. There is also a free car park.
The food itself were ok, I think I’ve had better elsewhere for the same price. I was quite disappointed that they didn’t have pork belly for the three roast noodles we ordered and the duck had barely any meat, was literally bones.
The satay beef cheung fun was interesting and different from other places I’ve had. The siu mai and har gao was nice but the tripe had some weird stench, didn’t really taste fresh.
Overall it was ok, I think recommendations I’ve heard from others are that evening food is better, so might have to give it another go in the...
Read more