Nell's Chorlton — Restaurant in Manchester

I’ve never felt the need to leave a negative review before, but unfortunately, it was a let down.

We arrived for our evening booking and were seated by the gentleman with the ponytail, who gave us great service throughout the night- unfortunately, however, the same cannot be said for the remainder of the serving staff.

Staff were consistently brusque and rude- one gentleman who brought a drink over asked my partner for ID (not an issue at all, fair enough), but in an incredibly snappy manner, and then when he checked it he simply slammed the ID on the table and left without a word- no clue why. After ordering another drink to the table, the waitress slammed down the pint, and again, left without a word, not even bothering to ask if the drink was for us, short of what would be simple courtesy in any kind of pub or restaurant. My partner and I felt horrible, and assumed we’d done something to offend the staff, but the gentleman mentioned earlier was consistently pleasant, so I doubt it. Perhaps we caught your team on a bad night, but that still doesn’t account for the fact we paid for a good night on our end.

In terms of ordering, it was also a nightmare- the online ordering system is broken, and you cannot order a full pint of several of the beers via the QR code, the maximum being 2/3 of a pint?- we instead had to order at the bar, which was no real issue but simply a little frustrating, given that some beers had the option to order a pint and some didn’t. (If memory serves me correctly, I believe that the Veltins and Nell's IPA need a look on your ordering system, among others). Ordering in general was repeatedly crashing as well, and it figured to be pretty redundant by the end of the night- if you go here, just order at the bar instead.

We also attempted to request that one pizza had the cheese taken off of one half of it- this wasn’t hugely important at all, and when another waitress came over to tell us that Nell’s don’t do half-and-half pizzas, we assured her that we didn’t mind having it with cheese throughout.

This amounted to nothing anyway, as our pizza came out half-and-half regardless. On top of this though, during this interaction, the waitress wasn’t listening, talking over us and repeatedly asking us if we would prefer a wholly different pizza instead, again with the same snappy demeanour as the rest of the staff- we’ve honestly never received such horrendous customer service before, and being a customer service worker for a few years now, I’m not one with high standards for it at all- all I expect is common decency.

The pizzas themselves were reasonably fine- perhaps not quite the quality of ingredients you’d expect for £16, but still worth going for. There was, however, no tequila left by about 9pm on Saturday night, and no nduja mayonaise when we ordered about an hour earlier.

I really regret to say we were wholly disappointed, and if you fancy a pizza in Chorlton I’d recommend one of the other...

This is a beautiful pub nestled in a quiet highstreet, whose kitchen has been taken over by Nells pizzas. It has had a glass extension added on to the front, in which they put out blankets for the colder evenings.

They had a fantastic range of vegetarian and vegan pizzas on their menu. We went for the vegan mushroom pizza and the pesto pizza. As not a vegan family we were very impressed with the vegan pizza and how flavourful it was. The pizzas are thin and crispy and the dough has good flavour. I would recommend getting on of the dips for the crust as they are worth eating!

You can get two sizes; we went for the smaller on which is recommended for 1-2 people. Whereas the big pizza comes on a stand and can be shared between 3-4 people, they also offer for this to be spilt half half to try two pizzas.

Our waiter was fantastic, even tho it was quite busy and there weren’t many staff we felt checked on and cared about. They were happy to get us chilli flakes which we weren’t charged more for which was v nice. (Each of the pizzas we got had a little kick to them in the sauce) They were knowledgeable about the menu and helped us make our choices.

We also ordered two of the non alcoholic margs. I was impressed by the range of nonalcoholic drinks they tasted v similar to the alcoholic version.

Highly recommend, will...

After being recommended by a friend, I was looking forward to trying Nell's. As a firm pizza lover, I had hopeful expectations.

I'm so sad I can't give the full 5 stars! I really hoped I would. The pizza would have been perfect with more consistency; some slices had a tasty good amount of cheese whereas others had almost none, and I really expected to have more toppings for the price you're paying for the pizza (which is competitive, not overpriced) as the nduja and pepperoni was a little short. We both ordered the 'Do You 'Roni Honey?' pizza for delivery.

I am still trying to decide whether to give Nell's another try, as those slices with topping and the ideal amount of cheese were absolutely...