Sultanahmet Grill — Restaurant in Manchester

My recent visit to Sultan Ahmet grill left much to be desired. While the food quality was satisfactory, the overall experience was marred by discrepancies in pricing and unprofessional behavior from the manager. Upon receiving the bill, I noticed that the prices listed differed from what was stated on the menu. When I politely brought this to the attention of the staff, instead of addressing the issue professionally, the manager became confrontational and began to shout at us. Despite our attempts to explain the discrepancy calmly, the manager's rude demeanor persisted, leaving us feeling disrespected and undervalued as customers. Although the food itself was decent, the lack of transparency regarding pricing and the disrespectful conduct of the manager overshadowed any enjoyment we might have had. In any reputable establishment, such discrepancies should be handled with courtesy and professionalism, which unfortunately was sorely lacking in this instance. Overall, my experience at Sultan Ahmet Grill was disappointing. While the food may have been okay, the poor handling of the billing issue and the manager's rude behavior left a lasting negative impression. As a result, I cannot recommend this restaurant to others until improvements are made in both customer service and pricing...

We have visited this restaurant on many occasions and the food has always been rather satisfactory. However, our dining experience yesterday was a huge disappointment. My wife's chicken Iskander was not fresh, and the chicken tasted very firm, and contrary to the succulent chicken served in the mix grill platter. We raised our concerns with the waiter who spoke little english and was not equipped to manage a complaint. He was not resourceful and was determined to defend the status of the chicken without considering a taste. The entire matter was uncomfortable for us as we highlighted a concern but to no avail. The waiter reluctantly offered an alternative dish, and suggested the chicken shish. The replacement arrived, but it was not what had been promised. We were presented with chicken wings as an alternative 🤔 My wife was extremely disappointed, and naturally this led to them not being eaten. To avoid any further controversy we decided it would be prudent to leave. The customer experience was extremely poor, and the resolution was nonsensical. If you are a foodie, I would highly consider alternative restaurants, to ensure you are not placed in an uncomfortable situation, when raising a concern. We will certainly not be returning, and overall a very disappointing...

GOOD: It is nice and clean and has a relaxing AUTHENTIC Turkish vibe

BAD: This also includes the shouting and yelling and being denied a few things of the menu.

I cannot deny that I enjoyed the food (the ones I could get), but I was denied more options than I had.

I asked for a Chicken Shawarma on Samon/Samoon as well as a chicken pizza for a quick bite to eat.......they were apparently out of Samoon(bread) which seems odd for a Turkish Döner/Kebab House, followed by "we have no pizza left also". To which I had to settle on a little Shawarma on Nan.

That was 1.8 out of 5. Stale, cold bread, wrapped around DELICIOUS Turkish chicken Shawarma and ingredients.

I would recommend visiting this place only when you need a quick, cheap Get-to-something-more-important Meal. 😉

Cannot fault them on the Turkish Tea. That was 5/5.

Potential to be a very good Restaurant. Just needs to learn that we are not in the Busy and Bustling Turkish Market, but rather a small time Restaurant on Wilmslow Road. So the shouting between staff and at customers is a big no-no.

Otherwise a...