Caffè Nero — Restaurant in Metropolitan Borough of Solihull

As chain coffee shops go it's better than Costa and Starbucks but there's a distinct lack of the kind of cosy atmosphere I like in a cafe, and I always feel the chain ones lack a little soul so I can't give it a 5 star rating for that alone. The second star drop is due to atmosphere and comfort. A lot of the seating is very close together so you don't really get any personal space whilst you are in there, especially if you're sat in the first half of the shop when it's busy and the queues are right next to you. That said, I understand that it's an oddly shaped unit and they've done their best to maximize the available seating so I'm not sure there's anything they could do to improve it, it's just something to be aware of in busy times. As I said though it's a better choice than the Costa across the road and the nearby Starbucks.

Drinks are good and the new Millionaires hot chocolate is insanely indulgent (probably the same calories as a roast dinner or something crazy but it's a festive treat so just enjoy it!). We had a couple of savoury lattices which despite being a little pricey were delicious.

Staff are friendly and helpful each doing. Their bit to help get orders...

Absolutely amazing customer service by staff. The manager Cos is soo lovely and friendly. A genuinely warm and caring person with excellent people skills. Werner makes the best lattes and is so pleasant and welcoming every time I visit making it a pleasure to go to cafe Nero in the morning which starts my day in a happy way. He is an asset to the business. Shem makes amazing hot chocolate and is also soo friendly and cheerful. He even made my drink before I entered so it was ready for me when I came in. They’re all so friendly and can have a great conversation with. They remember what drinks I usually have and to specifications to the T. The place is clean and cosy and toilets are always very clean. I don’t go to any other coffee shop or even another Cafe Nero branch in Solihull centre because these guys are the best. Thank you so much guys...

Looks nice, clean, water out in a bowl for your dog, so that's nice. Went in to use the toilet and wait for my husband so we could eat. Staff were friendly, offered to help me with door when I asked where disabled toilet was, as I use a power chair. Toilet clean and accessible away from main area. When I came out, the queue was out of the door, (half term about 1.30pm) so we decided to eat elsewhere as I don't like being round crowds and there was no obvious seating available, but it was half term, so most places are like this. The food is usually good, coffee is okay, nothing special though, as I've eaten at Caffè Nero before. Better to avoid peak times but not a bad place to meet friends as there's lots of decent shops nearby and a few disabled parking spots free of charge on the...