Starbucks — Restaurant in Metropolitan Borough of Solihull

Awful experience there this morning - ordered my usual drink which is a little unusual I’ll admit (It’s not one of those annoying “double espresso 3 pumps caramel half fat decaf soy latte” orders though!) to then overhear the female barista completely mock my order without any trace of subtlety. I suffer with social anxiety anyway but felt so uncomfortable so just pretended to not hear her. I then got given my drink but again as I was walking away the mocking resumed - By all means have a laugh and a joke at work but I really don’t think it should be at my or anyone else’s expense. Shoutout to the Irish gentleman that was also working though, he was really smiley...

This place is a coin flip depending on what member of staff is on. Half the time it is great, quick service and no problems. The other half it takes 10 minutes while the staff chat and mess around and then forget my order and give me a latte with dairy milk even though I asked and paid extra for almond and cannot drink dairy. I work near by so I know this is a consistent pattern with certain members of staff. If you have your drinks with dairy alternatives probably best...

Hardly had any drinks available , understaffed so we waited 40 mins for drinks , but staff were also rude snappy and slamming down orders . They had missed one of our drinks but argued they hadn’t but we were given a reciept . Said we would have to go back and queue again in the huge lunch time queue . Very rude about it and we asked for manager but were told basically no we couldn’t...