Burger King — Restaurant in Milton Keynes

Awful service I received here today. I waited at the kiosk for over 10 minutes to try to redeem a birthday voucher I had which stated online I needed to go to the kiosk to redeem and was completely ignored by every staff member behind the counter.

Baring in mind their were 4 of them (a man with dark black hair, an older women with blonde hair and an accent, a brown haired women with an accent and a younger brown haired girl) and I was the only person at the counter.

After a while I called for the younger girl who was closer to me if I can please have my order taken to which she replied she didn't know how to (still could of asked if I needed serving by someone else as I was standing their for 10 minutes prior) but did call for another member of staff a women with her hair all over the place which is so unsanitary to come and serve us to which she said 'One second' in a rude way.

Bad attitude all round, wasn't even busy and one of them could of simply of turned to me and said they would be with me in a minute and acknowledged my existence if they had of been busy, which they werent just being rude and ignorant for no reason . This happened between 12:00pm - 12:30pm at this Branch, suggest the staff members I described have a chat...

This place has gone from five stars to full-on joke in record time.

No ice. Ever. It’s been six months. Are you out of cubes or just out of effort?

The guy behind the counter keeps calling my 12-year-old son darling. Sorry, what? Weird, inappropriate, and uncomfortable.

Then the food. I ordered a Bacon XL Double. What I got was a cold, half-arsed mess—unmelted cheese, bacon that never saw a microwave. Just embarrassing.

And my son’s burger? We said no bacon. The receipt said no bacon. So why did we get bacon? Do you just not care? Or can no one read?

Here’s the real kick in the teeth: the patties were actually flame-grilled to perfection. Not that boiled-grey nonsense you get at other local BKs. Whoever broiled those was a flipping genius. But it didn’t matter. The rest was so poor it completely ruined it—and left me £40 down on a meal that felt more like a prank.

You were flawless when you opened. Now? Feels like everyone’s given up. Either you’ve hired people who don’t care, or the whole place has just stopped trying.

Sort it out. Or...

Waited for ages to use an ordering screen as only one was working, the customer took forever. After finally ordering, I waited for my order and was able to watch the kitchen. No hair nets or gloves. Guy with big long hair with no hair net. No washing of hands between orders. Saw same big hair guy speading something on to a bun, which he got on his fingers, he then scraped off the spread from his fingers and continued spreading. The food wasn't great, the Whopper isn't that whopping anymore, the double cheese burger was disappointingly tasteless and small. What I really wanted was the Spicy Bean Burger from my younger years. My hopes were quickly dashed and opting for the double cheeseburger meal just didn't cut it. The fries are hot, and quite chunky but not even a smidge of salt, so quite...